Data Entry Customer Service
Resume:
DIONTE
MURPH
CUSTOMER SERVICE
REPRESENTATIVE
*************@*****.***
Chicago, IL 60617
CONTACT
Focused student with knowledge of
customer service, data entry and
records management. Aiming to
leverage my abilities to successfully
fill the vacancy at your company.
Frequently praised as detail-oriented
by my peers, I can be relied upon to
help your company achieve its goals.
CAREER OBJECTIVE
Customer Service Representative
Innovation Group/ Lease Plan, Schaumburg, IL
Answering incoming calls as well as handling outbound calls in a call center setting.
Handling and solving customer service issues in a efficient and satisfactory way.
Trained in Administrative duties.
Handling and securing outsides vendors services.
Some Billing experience.
EXPERIENCE
September 2021 - Present
Addressed customers courteously using suitable methods and problem-solving skills.
•
Responded to telephone inquiries and complaints following standard operating procedures.
•
Developed and maintained working knowledge of internal policies,
• procedures and services to appropriately address customer issues.
• Utilized automated systems to log and retrieve call information. Followed up with customers regarding product functionality and overall satisfaction.
•
Updated and maintained database with accurate customer
• information and timely data entry.
Provided account information to customers and explained bill service policies and customer rights.
•
Investigated and researched issues to determine root causes and appropriate resolution methods.
•
Maintained logs and documentation to detail key information
• regarding incoming and outgoing calls.
• Assisted with mentoring new employees during and after training. Complied with corporate and regulatory policies regarding information confidentiality and privacy.
•
Maintained knowledge of company products to provide helpful
• suggestions and recommendations to customers.
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
Remained open to feedback from supervisor and peers to build and improve skills set.
•
Delivered personalized customer service relating to questions and
• promptly resolved basic problems on customer accounts.
• Determined charges for services requested and arranged for billing. Analyzed and collected customer information to prepare product or service reports.
•
CDL Driver
SCR MEDICAL TRANSPORTATION, Chicago, IL
Transportation Broker
HULL HOUSE/ CHILDREN HOME AND AID, Chicago, IL
Administrative Medical Assistant
ALTERNATIVE HEALTHCARE OF BEVERLY HILLS, Chicago, IL Referred unresolved customer grievances to designated departments for further investigation.
•
Built sustainable relationships and trust with customer accounts
• using open and interactive communication.
Read from scripts to promote uniformity and consistency in communications.
•
Obtained and examined relevant information to assess validity of complaints and determine possible causes.
•
Gave accurate and appropriate information to answer questions,
• troubleshoot issues and resolve complaints.
Recommended improvements in products, services or billing methods to prevent future problems.
•
Navigated multiple computer systems and applications and utilized search tools to find information.
•
Conferred with customers by telephone or in-person to provide
• product or service information.
Made appropriate account corrections to resolve customer problems.
•
Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
•
Recorded details of inquiries or complaints to maintain up-to-date
• records of customer interactions and transactions. Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
•
• Processed customer adjustments to maintain financial accounts. August 2015 - May 2017
Picking and Dropping off my clients at their correct or desired
• destinations in a timely matter
Solving and/or trouble shooting customers problems in a reasonable fashion.
•
October 2008 - April 2015
Safely Escorting and Supervising Children on Parental visits, Various Doctor Appointments and special events
•
March 2006 - April 2008
Managing the phones, taking and receiving messages, confirming
• appointments, scheduling appointments and also receiving payments
• Typing memos and letters, replying to emails and sending out fax's Managing the ordering and reordering of office supplies and paying office bills
•
• Triaging the patients, taking there vitals and facilitating tests . Phlebotomy Program In Phlebotomy
Hugs Inc Heath Career Training, Lansing, IL
US
Westwood College, Calumet City, IL
EDUCATION
June 2021
October 2005
SKILLS
• Player,Extremely Self Motivated and a People Person Excellent customer service and problem solving skills,Perfect Driving Record,Team
•
• Upbeat and Positive Personality
• Customer Account Management
• Call Documentation
• Data Entry and Maintenance
• Building Customer Trust and Loyalty
• Customer Data Confidentiality
• Courteous with Strong Service Mindset
• Issue and Complaint Resolution
• Efficient and Detail-Oriented
• Calm and Professional Under Pressure
• Responding to Difficult Customers
• Understanding Customer Needs
• Document Conversion
• Correcting Discrepancies
• Credit Card Payment Processing
• Answering Customer Questions
• Telephone Management
• Call Transfers
• Auto Dialers
• Customer Service and Assistance
• Inbound and Outbound Calling
• Customer Inquiry Response
• Solving Customer Concerns
• Patient and Empathetic
• Excellent Attention to Detail
• Policy and Procedure Adherence
• Document and Records Management
• Establishing and Maintaining Customer Relationships
• Answering Emails
• Team-Oriented and Cooperative
• Administrative and Office Support
• Critical Thinking
• Computer Proficiency
• Online Chat
• Skilled in Microsoft Office
• Driver Routing
• Proactive Self-Starter
• Directing Calls
References available upon request
REFERENCES
Contact this candidate