Customer Service
Resume:
Vacaville, CA *****
**********@***.***
CATHERINE HUGHES
OBJECTIVE
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving
SKILLS
Customer Service Schedule Planning
Vendor Negotiations Vendor Returns Processing
Invoice Processing Professional Relationships
Handheld Scanners Team Support
Documentation Performance Goals
Shipping/Receiving Internal/External Customer Retention
System Updating Multi-Line Phone Usage
Problem Solving Detail Oriented
EXPERIENCE
PACIFIC CYCLE / VACAVILLE, CA
04/2010 – 08/2022
-Customer Service by phone, email, and in person
-Ensured that outbound drivers signed and dated BOLs that were accurate
-Checked in inbound containers through a 10-point procedure (For security reasons)
-Reviewed paperwork to determine priorities and set schedules
-Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
-Orchestrated routing by producing accurate shipping documentation and package labels
-Maintained accurate computer records of materials weights, bill amounts, purchase order numbers, and identified variances
-Used SAP to produce orders, labels, BOLs, inventory variances
-Used Outlook for email correspondence throughout the day, scheduling
EDUCATION
Diploma – Vacaville High School
REFERENCES
References are available upon request
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