Stephanie Shuman

Cell phone: 760-***-****

Address: **** * **** ***** *** 10 Omaha NE 68127

Email address: aduym4@r.postjobfree.com

Profile:

I am a hardworking, fast learning, and focused individual who strives for excellence in every aspect. People oriented and customer service, and goal, driven person. Experience:

Customer Experience Representative at Signature Performance 03/21/2021-present Assisted providers and veterans with issues revolving around claims and billing. Assisted providers with claim statuses. Assisted veterans with billing issues. Disability Claims Service Representative at MetLife- 08/2019-01/15/2021 Assisted callers with questions regarding their claims and claims processing. Advised of documents received and outstanding to assist the case manager in reviewing claims for processing and payment.

Life Claims Analyst II at Mutual of Omaha- 10/2015-06/2019 Assisted callers with filing claims on life insurance policies, processed multiple different types of claims in a expedited manner with most claims being paid same day, documented all interactions on a claim in order to maintain clear records of all conversations and actions taken during a claim, researched and processed claims through a monthly audit of policies against public records, assisted with and performed audits of the tracking tool for monthly audit based claims. Processed and issued funds in an expeditious manner, assisted callers with questions about their claim process and details as well as tracking issued checks for security purposes. High call volume atmosphere where all calls were handled with care, compassion, and empathy for each callers individual need.

National Business Ordering Service Representative for AT&T — 01/2013-10/2015

Assisted callers in a fast and timely manner with different aspects of their cellular phone needs, assisted with transferring phone lines to and from business accounts and personal accounts, assisted with ordering new lines of service and devices, advised of new products, services, and plans. Assisted callers for small businesses with creating cellular phone accounts for their business needs, all in a high call volume atmosphere.

Education

Magnolia High School, graduated 06/03

1 year of college through Ashford University, degree not completed Skills

Strong phone skills with an emphasis on communicating with clarity and customer service driven, extremely focused, goal oriented, and self driven, strong work ethic, curious with a drive to learn, strong typing skills, very strong language and communication skills. Windows and Microsoft product knowledgeable (some Excel, Word, and Outlook)

References:

Melissa Worner, Supervisor at MetlIfe phone number 402-***-**** Britney Janovich, Life Claims Manager phone number 402-***-****