Imran Ayub

Bakersfield, CA ***** · (***) -***-***0 · aduyl9@r.postjobfree.com

Summary: A dedicated Manager with 10+ years of experience in managing a high quality and fast-paced environment. Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling techniques.

Qualifications and Expertise:

Customer-Oriented

Restaurant Management

Food Inventory

Profit-and-Loss Statement

Innovative Leadership

Day-to-Day Sales Reporting

Time Management

Organizational Effectiveness

Education:

Karachi University

Bachelor’s Degree in Economics

Experience:

RESTAURANT MANAGER

Iron Skillet (Lebec, California) April 2017 – Present

Responsible for overall restaurant operations execution and management of staff

Prepares and interpreted financial and operational reports and schedules

Analyzes data and develops solutions to ensure operating goals are achieved

Directs restaurant operations with responsibility for guest services

Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the approachable corrective action to achieve the sales and guest counts

Enforces sanitary practices for food handling general cleanliness and maintenance of kitchen dining areas and restrooms

Follows management cash handling inventory and other operational procedures as outlines by the employer

DUTY MANAGER

Southend Club (Karachi, Pakistan) January 2009 – January 2017

Managing the front desk and coordinating with staff to ensure operations are going smoothly

Increased revenue by implementing new ideas

Earned recognition of owners and clients on a consistent basis for excellent performance

Handled scheduling, hiring and training operations Supervised staff

Successfully managed property day to day operations to achieve optimum performance profitability and 100% guest performance

DIRECTOR OF OPERATIONS

Marvelous Tour & Travels (Karachi, Pakistan) September 2006 – November 2008

Led groups of people around on tours answering questions while maintaining authority through the end of the tour

Increased revenue by designing eye catching displays and utilizing selling techniques to connect with potential customers, thereby closing sales

Collected money from clients and engaged in transactions between customers and attractions

Assisted clients as necessary and satisfied the needs and desires of customers

Coordinated with bus drivers, bus companies, restaurants and hotels

Business Owner

ASSISTANT MANAGER

Denny's (Oxnard, California) June 2001 – August 2006

Assist the general manager by overseeing assigned shifts and making sure the hourly staff achieve guest services standards in a clean and pleasant environment

Develop and coach hourly employees on brand standards corporate policies and procedures and other guess focused programs

Work with general manager to attract, hire, onboard and retain competitive hourly talent to meet staffing requirements and guest service standards

Work with the general manager to develop hourly employees through corporate training programs individual development plans and system assignments

REFERENCES:

Syed Zaidi- General Manager at Iron Skillet (Lebec, CA). contact number: 661-***-****

Ahsan Mirza- Chief Business Official Wilsona School District (Palm Dale, CA). Contact number: 805-***-****

Craig Steven- Restaurant Manager at Iron Skillet (Lebec, CA). Contact number: 661-***-****

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