Nurse Aide Case Manager

Michelle Cournoyer

Bellbrook, OH 937-***-**** ******************@*****.***

Energetic professional with 8+ years of experience in facilitating positive outcomes utilizing professional training and crisis prevention techniques. Fiercely competitive with proven experience in exceeding sales objectives. Skilled at interviewing and developing solutions based on client needs. Skills

Facilitator Needs Assessment Relationship Management Problem Solving Training Mentorship Motivational Interviewing Conflict Resolution Communication Documentation Experience

Full Circle Recovery Services Dayton, OH Case Manager, Group Facilitator, Guest Coordinator August 2019 – November 2022

● Assessed and evaluated clients using advanced training - including Motivational Interviewing.

● Managed a complex and challenging caseload with a variety of substance abuse issues.

● Identified key resources to address client needs and supported clients in obtaining resources.

● Monitored and documented health, welfare and living activities of sober living community.

● Communicated clearly and professionally with members of the medical treatment team.

● Continuously improved facilitation methods to drive increased participation in group sessions - resulting in improved outcomes for clients.

Renewal By Anderson Dayton, OH Canvassing Manager June 2018 – August 2019

● Exceeded sales goals consistently leading to the “#1 Canvasser in Ohio” with most leads closed.

● Recruited and trained canvassing teams within Ohio, Kentucky, and Indiana on industry knowledge, pitch presentation, and closing strategies.

● Documented and managed tasks in industry applications via phone and tablet software. Starbucks Dayton, OH Barista, Coffee Master

October 2015 – January 2019

● Provided excellent customer experience utilizing interpersonal skills and following processes designed to maximize efficiency and cleanliness.

● Upsold product offerings to regularly exceed goals for coffee sales. Created sales board competitions to increase overall store sales among all employees and achieved the highest salesperson.

● Trained employees on coffee agriculture, flavor profile, usage of espresso machines and pay options. Education

Ohio State University Women's Studies

Sinclair Community College Associate of Arts

Certifications & Awards

● Chemical Dependency Counseling Assistant (CDCA) Preliminary and Renewable Certificates

● Certified Nurse Aide Certificate (CNAC)

● Anderson #1 Canvasser in Ohio (2019)

● #1 Coffee Sales in District (2017-2018)

● Barista of the Quarter (2016-2017)

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