RUCHI THAKUR

Email: aduyjt@r.postjobfree.com PH: 513-***-****

Certified Salesforce Administrator

Summary

•An astute professional with 3+Years of experience as a Salesforce Administrator which includes 1 year of training in Salesforce.com on configuration, customization, deployment, Data migration and lightning experience.

•Certified Salesforce Administrator (2022).

•Specialized in Analysis, Design, Testing, Implementation, and maintenance of various Applications using the Salesforce.com platform.

•Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Customer Service and Support Administration.

•Hands on experience in Administration setup and Force.com, Data Loader, etc.

•Extensive experience in SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Workflow, Report generation, Validation rules, Dashboards and Tasks.

•Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

•Strong exposure to security and sharing rules implementation for different users at different levels of organization and single sign-on setup.

•Experience in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

•Having extensive knowledge in Salesforce Health Cloud that incorporates care provider-patient relationship and record management services, maintaining patients record and their consent forms.

•Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.

•Ability to plan and execute tasks in a structured manner and able to work, collaborate and contribute in a team environment.

Technical Skills

Salesforce Technologies

Sales Cloud, Service Cloud, Health Cloud, Record Types, Chatter, SOQL, OWD (Organization Wide Default), Workflow, Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Lightning, Dashboards, Security Controls, AppExchange, Sandbox.

ETL Tools / Integration / Data Migration Tools:

Apex Data Loader

Databases

Oracle, Microsoft SQL Server, MS-Access.

MS-Suites

MS Office (PowerPoint, Excel, Word, Access)

Processes/Tools

Waterfall, Agile.

EDUCATION:

Bachelor in Science (2004) Bundelkhand University, Jhansi

Post Graduate -Biotechnology (2006) Bundelkhand University, Jhansi

PROFESSIONAL EXPERIENCE

Professional Development

Certified Salesforce Administrator (June 2022)

Pathways to a Medical Coding Career - Wake Technical Community College, NC (Nov 2021)

Salesforce Training Course - Sales Cloud, Service Cloud, Health Cloud

All India Institute of Medical Sciences, New Delhi

Duration: Jan -2010 to Dec-2011

Role: Salesforce Administrator / Senior Research Fellow

Key Responsibilities

Interacted with various business user groups and gathered the requirements for Salesforce.com implementation.

Performed mapping of fields in Opportunity, Lead and Account objects.

Used custom tabs to monitor the use of company applications by customers and licensed users.

Customized standard Salesforce objects like campaigns, leads, accounts, contacts, opportunities.

Created custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.

Created Workflow rules, Approval Process, Email Alerts and Tasks according to the requirements.

Created pick lists, dependent picklists, lookups fields, junction objects, master detail relationships.

Developed workflow rules, time triggered workflows for various business requirements.

Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.

Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.

Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to

Provide shared access among different users.

Used Saleforce.com platform to identify issues and gaps in current Reporting format.

And suggested implementation of the Analytical tools provided by the Salesforce.com to enhance reporting and Data consolidation.

Environment: Salesforce platform, Custom Objects, Custom Tabs, Workflow and Approvals, Reports and Dashboards, Data Loader, Profiles, Roles, Security Controls.

Institute of Nuclear Medicine & Allied Sciences, New Delhi

Duration: Jan -2006 to Nov-2008

Role: Junior Research Fellow

Div. of Cyclotron & Radiopharmaceutical Sciences

Research Assistant

Supervisor: Dr. A.K. Mishra

Other Details

1.Name : Ruchi Thakur

2.Work Authorization : H4 EAD

3.Email : aduyjt@r.postjobfree.com

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