Customer Service General Manager

Sonja Pennington

**** *.************ ****, ********, Texas, 75087, US • 816-***-**** • ***************@*****.*** I excel under pressure. I am a motivated manager with 10 + years of driving sales and profitability in different businesses. I grew up in the restaurant business with my family.I am tough but caring.

Staff development

Strong verbal communication

Team liaison

Team Leadership

High School - 1986

Oliver Springs High School - Oliver Springs, TN

Team Lead, Management - April, 2022 to Present

Walmart Supercenter - Rockwall, TX

Multi-Unit General Manager - September, 2019 to April, 2022 Speed Queen Laundry - Farmers Branch, TX

Used Common sense strategies to promote exceptional customer service and create a positive environment for employees and clients. Recruited and developed 20 +employees for the laundry department. Assessed customer needs and worked with supply chain and quality teams to find solutions. Improved work /pay initiatives while managing effective marketing campaigns. Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.Improved staffing during peak periods by creating employee schedules and monitoring call-outs.Excelled in every store position and backed up front-line staff on a regular basis to keep my knowledge current and relevant.

Restaurant General Manager - December, 2014 to June, 2016 NPC International Inc - Leawood, KS

Was in charge of overseeing food preparation and ensuring that safety protocols were followed. Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager. Orchestrated positive customer experiences at all stages by overseeing every aspect of restaurant operations. All equipment was operated and sanitized in a safe and proper manner by me. Used sales techniques such as suggestive selling and others. Plan and designate shifts and hours for 25+ employees' schedules. Plan and designate shifts and hours for 25+Increased quality assurance by performing frequent line checks.Handled diner complaints with the kitchen staff and promptly served replacement menu items.Placed advertising signs and displays on shelves, counters, and tables.Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.Organized and managed food service training for employees to learn about proper food storage, cleaning processes .

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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