Compensation Claims Relations Specialist
Resume:
JANICE TENNILLE WALKER
**** ******** ***** 901-***-****
Memphis, TN 38125 *************@*****.***
QUALIFICATIONS
Successful resolution of employee relations issues within 72 hours of complaint
Created new hire orientation and employee recognition programs
The ability to identify challenges and proactively work to find solutions
Successfully maintained staff in a high turnover environment through training and development
Improved hiring efforts by successful applicant screening and job specific interview questions
Good relationship with labor unions
EDUCATION
Masters of Arts Human Resource Management, Webster University, Memphis, TN
Bachelor of Arts Mass Communications, Rust College, Holly Springs, MS –Magna Cum Laude
EXPERIENCE
Vanguard Soap HR Generalist 2/2022- Present Memphis, TN
oRegulate FMLA, STD and LOA applications
oConduct investigations and make recommendations
oFacilitate new hire orientation
oProgressive onboarding
oActively engage the employees with activities
oAudit HRIS system
oAssisted in strategy with workforce reduction plan
oReview Corrective Action Notices and Termination Personnel Action Forms for accuracy and facts, sign
oAdvise employees on policy & procedure and ensure compliance
oTraining and development with line level supervisors
oCreated succession planning module
DMC Power Contract HR 10/2021- 1/2022 Olive Branch, MS
oHire and facilitate new hire orientation
oOrganize I9 and H1B Visa statuses
oCreate HR structure
First Choice Sales and Marketing
Set up HR system
Organize files
Update I9
Set up benefit analysis
Payroll
Human Resources Generalist 7/2018- 08/2021 Riviana Foods Memphis, TN
Conduct investigations regarding sexual harassment, discrimination and make appropriate recommendation(s)
Provide documentation for unemployment compensation claims, participate in hearings as needed
ACA compliance
Process FMLA, STD and LOA applications
Review Corrective Action Notices and Termination Personnel Action Forms for accuracy and facts, sign
Advise employees on policy & procedure and ensure compliance
Submit payroll and attendance reports
Facilitate new hire orientation and policy and procedure training classes
Interview, hire and process perspective employees
Create and Review job descriptions for updates and accuracy
Human Resource Director 1/2011- June 2018 Case Management Inc. Memphis, TN
Conduct investigations regarding sexual harassment, discrimination and make appropriate recommendation(s)
Provide documentation for unemployment compensation claims, participate in hearings as needed
Facilitate open enrollment and the benefits process
ACA compliance
Process FMLA applications
Provide monthly reports for retention/turnover and employee injuries
Review Corrective Action Notices and Termination Personnel Action Forms for accuracy and facts, sign
Advise employees on policy & procedure and ensure compliance
Develop employee handbook
Facilitate new hire orientation and policy and procedure training classes
Interview, hire and process perspective employees
Credentialing physicians and licensed staff
Submit 5500 for 401K and ACA
Create and Review job descriptions for updates and accuracy
Assist with grant writing for additional funding
Educational Recruiter 04/2010- 12/2010 ITT Technical Institute Memphis, TN
oAssist students focus on an area of concentration towards the pursuit of a degree
oOrganize and review resumes
oMotivate student for growth and development
Substitute Teacher 8/2009-04/2010 Memphis tn Academy of Health Sciences
oFacilitate instruction in the absence of the permanent teacher or administrative staff.
oAny and all other duties as assigned.
Human Resource Director 2007- 08/2009 Community Behavioral Health Memphis, TN
Conduct investigations regarding sexual harassment, discrimination and make appropriate recommendation(s)
Provide documentation for unemployment compensation claims, participate in hearings as needed
Process FMLA applications
Provide quarterly reports for retention/turnover and employee injuries
Plan and implement employee events
Review Corrective Action Notices and Termination Personnel Action Forms for accuracy and facts, sign
Advise employees on policy & procedure and ensure compliance
Develop employee handbook
Facilitate new hire orientation and policy and procedure training classes
Interview, hire and process perspective employees
Update Credentialing files for physicians
Employee Relations Specialist 2004- 2007 iHarrah’s Entertainment Robinsonville, MS
oConduct investigations regarding sexual harassment, discrimination and make appropriate recommendation(s)
Provide documentation for claims of unemployment compensation
Facilitate and process FMLA applications
Assist Labor Relations Manager with grievance hearings for employees covered under the Collective bargaining Agreement
Assists legal department with responses to charges, participate in hearings as needed
Plan and implement employee events
Review Corrective Action Notices for accuracy and facts, sign
Review Termination Personnel Action Forms for accuracy and facts, sign
Advise employees on policy & procedure and ensure compliance
Coordinate and facilitate the Board of Review and HEART Fund committees
Facilitate policy and procedure training for employees
Media Production Technician 2000- 2004 St. Jude Children’s Research Hospital Memphis, TN.
Multimedia services coordinator for special events
Video-teleconference coordinator for medical and executive staff
Supervisor 1997- 2000 – Youth Villages. Memphis, TN
Managed six employees directly and rotation campus supervisor of 20-30 employees)
Facilitator and trainer of new employee in-services
Conducted monthly campus professional development training for faculty and staff
Designed and implemented behavior modification tools; evaluated and monitored progress of staff
Generated weekly and monthly statistical progress reports
Created and implemented progressive disciplinary procedures
Technical Engineer 1996- 1997 - Clear Channel Television. Memphis, TN
9pm Newscast Assistant Story Writer
Live Anchor studio technical engineer for Clear Channel TV.
AWARDS & AFFILIATIONS
SHRM member
ITT-Tech Advisory Board Member
Alpha Kappa Mu National Honor Society
Alpha Kappa Alpha Sorority, Inc.
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