Malena Garcia

**** *. ******* **.

Anaheim, CA **805

657-***-****

aduydn@r.postjobfree.com

Skillset

•Efficient and Accurate Data Entry • Product knowledge

•Documentation • SME

•Tech Savvy • Bilingual in Spanish

•Customer Service • Microsoft Office Suite

•Call Center • Inbound/ Outbound Calls

•Conflict Resolution • Excel

•Ticket sales • Order Entry

•Upselling

Professional Work Experience

OPC Admin

Houdini, Inc. BREA, CA

Nov 2022 to Dec. 22,2022

Ecometry

Refund and cancel ticket orders if necessary in the company database.

Perform efficient and accurate data entry.

Approve or issue credits, discounts, or sent out an order to replace an item if it was damaged or lost in transit.

Reroute or recall orders to different locations on UPS website.

Bilingual Customer Service Representative

SeaWorld Parks & Entertainment Tijuana, Baja California, MX

January 2020 to August 2022

•Accommodate high volume inbound phone calls from customers to provide park information.

•Provide knowledge of Park rides, events, and products.

•Subject matter expert on ticket information for all 11 parks owned by SeaWorld.

•Ask probing questions to identify what the customer really wants, upsell, and close tickets deals.

•Refund and cancel ticket orders if necessary in the company database.

•Perform efficient and accurate data entry.

Driver

Uber/Lyft Orange, CA

Nov, 2017 to Jan, 2020

3 years Exp. Customer Service

Rated 5 by customers

1k club

Transportation/food delivery

Server

Denny’s restaurants Garden Grove, CA

Feb, 2005 to Jun, 2015

Host

Order taking

Deliver food

CS

Education

1999-2003

Anaheim High School High School Diploma Anaheim, CA

General Education

Multimedia technology education

ROP careers with children

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