Scrum Master
Resume:
TARANG
**********@*****.***
SUMMARY
Scrum Master with over 9 years agile experience and a proven track record of delivering high-quality software, on time and within budget. Excellent background leading Scrum teams of various sizes using the pillars of empirical process control to manage and deliver projects. Committed to coaching, mentoring, and development of a very skilled workforce in the scrum framework. Passionate about agile style of working and team-work driven development. Carries excellent communication and interpersonal skills, strong decision-making skills and the ability to multi-task.
Extensive experience in different phases and methodologies of Software Development Life Cycle such as Waterfall, Agile, Scrum, Kanban, and Scaled Agile Framework (SAFe)
Can provide support to management to develop project scope, budget, timeline, forecast, assumptions, stakeholders, objective, deliverables, risks, constraints, and milestones.
Worked on various cloud technologies like AWS, Google Cloud.
Agile Development - Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications
Coaching Others - Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness
Conflict Management - Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations
Design Thinking - Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation
Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner
IT Standards, Procedures & Policies - Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures
Listening - Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker
Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
Have in-depth knowledge of Software Development Life Cycle (SDLC) methodologies, assisting and working on several projects, vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
Managed SQA team to develop, qualify, Ops and ship timely releases in all stages of Waterfall, Agile Scrum, Kanban, XP, Lean Software Development Life Cycle.
Specialized in user requirement analysis, documenting test plans, execution of test cases to verify application functionality against business requirements.
Experience in working with different warehouse ERP systems and integrating different interfaces
Generated high quality defects to create reports based on findings and coverage on various operating system platforms like iOS, Android. Strong experience in database design using SQL, PL/SQL, and stored procedures.
Diligently supported PI Planning and Scrum of Scrums with other ART Scrum Masters and RTE in SAFe environment. Expertise in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose, Rational Requisite Pro, Rally, and HP Quality Center.
Extensive success in creating prototypes, wireframes and other project artifacts like Use Case diagrams, State diagrams, Activity diagrams, Process Flow diagrams and Data Flow diagrams using MS Visio.
Solid knowledge in Java and OOPS concepts (Inheritance, Encapsulation and Polymorphism), Object, Method, Interface, Abstract Class, Keywords and Variables required for Selenium frameworks.
Worked on business and functional requirements gathering and documentation, use case preparation, data profiling, prototyping, data mapping and end to end data/process flow diagrams.
Expertise in understanding Requirements and attending for Requirement sessions and giving the estimates for testing those requirements. Experience in preparing project estimates, Quality Metrics, Automation Metrics, ROI and define the strategy to drive automation projects.
EDUCATION:
Master of Business Administration - Savannah State University
Bachelor of Commerce (Accounting & Auditing) - Sardar Patel University – V.V. Nagar, Gujarat, India
SKILLS:
Web/Cloud Technologies
HTML, DHTML, XML, CSS, XSLT, JavaScript, Amazon Web Services (AWS)
Software Applications
MS Office, MS Project, MS Visio, MS FrontPage, Dreamweaver, Adobe PhotoShop
SDLC Methodologies
Waterfall, RUP (Rational Unified Process), Agile (Scrum)
Requirements Management
Rational ClearCase, Requisite Pro, Use Cases, User Stories
QA/Testing
Rational Clear Quest, Team Foundation Server, HP Quality Center 11, Quick Test Professional, LoadRunner
Project Management
MS Project (PERT, Gantt charts), Excel spread sheets
Business Documentation
Requirements Gathering, Business Definition Requirements, Business Processes research, analysis & documentation, Use Case Modeling & Analysis, Functional Requirements gathering, JAD/RAD/JAR Sessions, Gap analysis, SWOT analysis, ROI analysis
Operating System
Windows 95 & 2007, NT/2000/XP, LINUX, UNIX, DOS
Design Tools
Rational Rose, MS Visio (UML)
UI Design Tools
MS FrontPage, Camtasia Studio, SnagIt, Dreamweaver, Fireworks, Oracle Designer, Visual Studio
Database
Microsoft SQL Server, Oracle 10g & 11g, Lotus Notes, MS Access
Change Management
Stakeholder Analysis, Change Classification, Prioritization, & Implementation
Area Domain
Healthcare, HIPPA 4010/5010, ICD 9/10, Banking and Finance, Insurance
Other Tools
Tools Actimize (AML), Prime BSA (AML), Axure, JIRA, IBM Rational Rose, Smart Draw 2008
EXPERIENCE
Allscripts - Chicago, IL Nov 2021– Till Date
Scrum Master
Allscripts Healthcare Solutions, Inc. is a publicly traded American company that provides physician practices, hospitals, and other healthcare providers with practice management and electronic health record technology. Allscripts also provides products for patient engagement and care coordination, as well as financial and analytics technology.
Responsibilities:
Scrum master for 4 teams of 6 to 10 team members. Maintaining a consistent 2 week iteration cycle with +90% completion rate. Utilizing JIRA to track and monitor team progress. Transitioned an additional team from Scrum to Kanban while providing the product owner increased visibility and control over projects.
Facilitated the scrum of scrums and the Program Increment (PI) meetings along with RTE as per SaFe methodology.
Facilitated daily scrum meetings, enforcing timeboxes and responding to the impediments, tracking baseline, sprint planning and sprint retrospective.
Monitored the burn down charts on daily basis and removed the impediments to the team to maintain the pace of the scrum team.
Worked on .NET standard project using nUnit and xUnit as testing frameworks and practicing TDD. SonarQube was used to provide quality gates in the CI/CD pipeline.
Proposed the use of Flow dock communication tool in the team.
Worked with Product Owner to prioritize Epics, Features and User Stories in PI planning’s.
Transitioned two teams from Waterfall to Agile through training, establishing norms/agreements and coaching on Agile best practices and scrum values.
Coached teams through the complete software development lifecycle using Agile scrum methodology.
Reviewed the project plan, business requirement document and design specification and interacted with the BA to understand the requirements.
Interacted with developers to understand the application functionality and navigation flow.
Delivered capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met.
Written the Gherkin format (Given, when then, and) acceptance criteria for the user stories and have worked on ATDD and TDD frameworks.
Improved Deployment Processes by adding innovative tools such as Deployment Tracker
Planned Agile best practices and encourage team cohesion, overcoming impediments, and hurdles to productivity.
Worked closely with Product Owners, coordinating product backlog grooming, and story estimation. Worked with stakeholders and product owners developing release plans.
Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the Scrum team.
Shielded scrum team from external interference for optimal productivity and success of the Agile process.
Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
Monitored the pulse and moral of the teams, influencing the team spirit and creating excitement around the deliverable. Utilizing JIRA to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team. Provide direction and coaching to the team to encourage adoption of good agile practices.
Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
Transitioned the teams from Waterfall to Agile. I walked through the Definition of Done and provided guidance as an agile coach.
Worked with the Scrum team in CI/CD using Jenkins and Maven.
Participated in the bi-weekly Production checkouts and releases along with the team and helped in UAT testing as required.
Partnered with discipline managers about governance policies and adherence to corporate standards.
Facilitate the Scrum Agile ceremonies for the teams.
Collaborate with product owners, program or project managers to communicate delivery of work product from the team and escalate key risks and issues impeding scrum team effectiveness.
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
Interact with internal customers.
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
TIAA BANK - Jacksonville, FL March 2017 - Oct 2021
Scrum Master
TIAA Bank is an American diversified financial services organization under the auspices of New York-based TIAA. Based in Jacksonville, Florida, TIAA Bank provides banking, mortgages, and investing services throughout the United States. The institution was formed through the combination of TIAA Direct, TIAA's former banking division, and EverBank.
Responsibilities:
Working as a Scrum master for two projects
The project is a Java based web development project and is now in development/UAT.
Create Technical Gap Identification Spreadsheet, identify key technical dependencies and review systems compliance standards
Create Unified modeling language (UML) diagrams like Use Cases, Screen Mock-up, Entity Relationship Diagram (ERD), Sequence Diagrams and Business Process Model and Notation (BPMN) for a detailed understanding of various processes by using MS Visio
Provide functional design for APIs (spec), validate service/API logic (input, output parameters, identify scenarios), and create use cases for the service/API behavior
Gather, analyze, and document the Host development specification, Reporting specification, Capacity specification, and DG services performance testing specification.
Facilitate all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Reviews/Demos, Backlog Refinement, and Release Planning. Educated scrum.
Facilitate team-building exercises to promoted communication, openness, respect and trust within the environment.
Work with scrum team in identifying internal and external resources used in the resolving impediments. Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.
Eliminate team distractions which helped improve the efficacy of the team as well as time management.
Design and Implemented BDD (Behaviour-driven development) using cucumber for multiple projects.
Developed automation test code using Java in IntelliJ, Eclipse and TestNG framework.
All data modeling and user interfaces were prototyped using Microsoft Visio.
Established Continuous integration environment using Bamboo, deployed the automation framework and automation in CICD pipeline.
Extensively worked in creating Regression Automation suite for both web and mobile applications.
Create test plans, test strategy and test procedures, maintained documentation of test results to assist in debugging and modification of software.
Assist the SQA team to create the Test Plans and Test Cases for Regression and UAT Testing and conduct Web service and API testing using the test cases provided by the testing team using Soap UI
Use Confluence to document and visualize the KPI’s, Burndown, Burnup charts and Velocity trends
Work closely with the team on Definition of Ready (DOR) and with Definition of done (DOD), which expedites the work of team concerning user stories.
Perform KYC reviews and due diligence on new and existing customers/suppliers including CIP process in order to ensure that documentation complies with Scotia's AML/BSA regulations and procedures.
Maintain AML compliance tracking logs for customer/suppliers.
Supported team in set up the data quality rules in Tableau reporting. VSTS Tested all the rules in toad oracle and SSIS before setting up in ATF.
Experience capturing requirements for web development specifically in eCommerce Payment Transactions.
Determined alternative approaches to Basel III regulatory capital calculations allowing significant capital savings.
Create and prioritize the Back Log in JIRA, coordinate Planning Sessions and maintained User Stories and Acceptance Criteria.
Valero Energy – San Antonio, TX Jul 2016 – Feb 2017
Scrum Master/ Business Analyst
Valero Energy Corporation is a manufacturer and marketer of transportation fuels, other petrochemical products, and power. It is headquartered in San Antonio, Texas, United States. Valero is one of the United States' largest retail operators with approximately 6,800 retail and branded wholesale outlets in the United States, Canada, United Kingdom, and the Caribbean under the Valero, Diamond Shamrock, Shamrock, Beacon, and Texaco brands
Responsibilities:
Responsible for creating an end-to-end test plan.
Executing the plan and managing all activities in the plan to ensure that all the objectives are met,
Developed a project plan — detailing work breakdown structure, resource allocation, mitigation of risks and issues — to communicate with project teams and stakeholders.
Communicating project status to all stakeholders, including Sr. management and project sponsors, through presentations, metrics, scorecards, and dashboards.
Served on PMO and worked to develop and refine processes used by the scrum teams.
Served as Scrum Master on multiple distributed teams and teams with out-sourced resources.
Organize and lead Scrum meetings.
Work closely with Team members to develop user stories and properly estimate user stories
Determine Sprint Goals for upcoming Sprints
Removed all sprint impediments in order for team to conduct their work successfully
Assist Product Owner in documenting new features as User stories.
Work with Product Owner to maintain and prioritize the backlog.
Teams include the Data Warehouse team and a .NET eCommerce team.
Worked with team to determine future user story dependency and plan accordingly
Conduct planning sessions for various workstreams including Cyber Security, Cloud Integration, Data Migration, Change Management
Worked with team to ensure system documentation is updated in Jira and Confluence tools
Promote Agile and Scrum through the enterprise
Planned and Scope ATR's in Safe Agile environment
Involved in Contracts and Vendor Management for smoother contract development, negotiations, facilitations, and execution.
Upgrading application for the vendor product and upgrading the infrastructure enhancement to support the load balance for the application stability using the appropriate security levels.
Solicits and reviews test acceptance criteria and generate UAT data
Participates and contributes in scrum show and tell, grooming, and retrospectives
Marathon Gas Station – Findlay, OH May 2013 – Dec 2015
Business Analyst
Marathon Petroleum Corporation is an American petroleum refining, marketing, and transportation company headquartered in Findlay, Ohio. The company was a wholly owned subsidiary of Marathon Oil until a corporate spin-off in 2011.
Responsibilities:
Created a productive budget report based on the customer needs.
Delivering high quality of exceptional customer service and maintain a direct relationship with
vendors.
Strategically recruit new employees and provide them with excellent training opportunities.
Communicate with client to understand project requirement and create requirement specification document
Prepare project plan and timeline
Develop project and database architecture
Design, develop, and unit test applications in accordance with established standards
Develop, refine, and tune integrations between applications
Analyze and resolve technical and application problems
Debugging and optimization
Prepare test and production environment
Communicate with client over project progress
Configure and implement CRM functional and application modules at the client site.
Identify CRM capability gaps and find ways to bridge them
Create custom workflows
Develop real-time dashboards for stakeholders
Build and maintain integrations to third-party applications
Perform Unit testing, Component testing, Integration testing, System testing, Regression testing and performance testing
Migrate CRM customizations between versions document all technical work
Create CRM training materials for end-users related to customizations
Monitor product sales in current time and review past sales trend for inventory management.
Continue to develop new business and maintain current client history & increased use of digital
media.
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