Xitlalic Morales *** E. Norton St., Long Beach, CA 90805

Cell: 310-***-**** / Email: aduycm@r.postjobfree.com

SUMMARY QUALIFICATIONS

Bilingual in English and Spanish

Self-motivated

Fast Learner

Dedicated team player

CORE COMPETENCIES

Microsoft Excel

Microsoft Word

PROFESSIONAL EXPERIENCE

Dental Health Services 12/2021- 07/2022

Member Services Advocate

Answer member calls and provide accurate, satisfactory answers to their queries and concerns.

De-escalate situations involving dissatisfied members, offering solutions and support.

Obtain ER Pre- det for providers for their members.

Guide callers through troubleshooting, navigating the company site or using the products or services.

Review members accounts, providing updates and information about billing, services, and other account items.

Collaborate with other call center professionals to improve member’s service.

Walmart-July 2019 to 12/2021

Maintenance/ Retail Associate

Help customers in locating merchandise when needed.

Assist in floor moves, merchandising, display and maintenance, and housekeeping.

Perform other tasks assigned by the manager from time-to-time.

Carson High- July 2013 to June 2014

Teacher’s Assistant

Responsible for inputting grades

Managing the class notes and classwork

Tutor students when needed

Sears- August 2013 to December 2013

Customer Service Representative

Greet customers.

Ensure aisles are neat and ensure all areas are cleaned.

Stock shelves and recovers merchandise from stockroom to sales floor.

EDUCATION:

Maxine Walters Employment Preparation Center -2017

High School Diploma

REFERENCE:

Available upon request.

Contact this candidate