Xitlalic Morales *** E. Norton St., Long Beach, CA 90805
Cell: 310-***-**** / Email: email@example.com
Bilingual in English and Spanish
Dedicated team player
Dental Health Services 12/2021- 07/2022
Member Services Advocate
Answer member calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied members, offering solutions and support.
Obtain ER Pre- det for providers for their members.
Guide callers through troubleshooting, navigating the company site or using the products or services.
Review members accounts, providing updates and information about billing, services, and other account items.
Collaborate with other call center professionals to improve member’s service.
Walmart-July 2019 to 12/2021
Maintenance/ Retail Associate
Help customers in locating merchandise when needed.
Assist in floor moves, merchandising, display and maintenance, and housekeeping.
Perform other tasks assigned by the manager from time-to-time.
Carson High- July 2013 to June 2014
Responsible for inputting grades
Managing the class notes and classwork
Tutor students when needed
Sears- August 2013 to December 2013
Customer Service Representative
Ensure aisles are neat and ensure all areas are cleaned.
Stock shelves and recovers merchandise from stockroom to sales floor.
Maxine Walters Employment Preparation Center -2017
High School Diploma
Available upon request.