NORMAN FOSTER

*** ***** **. **********, ** 724-***-**** aduycf@r.postjobfree.com

OBJECTIVE

To use my experience in working with public.

SKILLS & ABILITIES

·Used ticketing system to manage incoming calls and email, prioritized calls for next level support.

·Used remote software to update computer software, and install peripherals. Printers. scanners etc;

· proficient in vpn software, Active Directory, virtual and thin client systems.

·I have performed desktop and data ops works.

·I have multiple years of retail sales experience.

EXPERIENCE

1976-To 1999

Coal Miner. Bethlehem Mines (Beth Energy, (Inc), Rodchester Pitts Coal, Consol Coal Mines (84)

·I performed all jobs underground except Mine Foreman and Mine Examiner. Outside jobs include loading coal cars at the tipple and also dispatcher.

2001-To 2020

IT Infrastructure Rep., Allegheny, West Penn, Canonsburg, Allegheny Valley and Forbes Regional All Highmark Health Systems

·Reset passwords for all legacy applications and updated software

applications

· Answered incoming calls from all of WPAHS HMHS main branch hospitals (5) all subsidiaries and also any billing contracted outside companies.

·Proficient with remoting into system pc for repairing, replacing applications, installing hardware. VPN proficient.

EDUCATION

1997-To 1999

Associate Degree Computer Management, Penn Commercial, Washington PA.

COMMUNICATION

LEADERSHIP

Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader—tell it like it is!