Sales Consultant Customer Service

Hanover, MD ***** 443-***-**** **********@*****.***

DYLAN J. THOMPSON

Reliable sales professional equipped with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming new prospects & providing comprehensive service to established clientele. In-depth understanding of sales strategy and merchandising techniques.

PROFESSIONAL

SUMMARY

SKILLS ● Customer Relations Expert

Ability to Work in

Fast-Paced Environments

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Advanced Product

Knowledge

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Strong Time-Management

& Organization

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● Computer/IT Proficiency

Excellent Written & Verbal

Communication

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● Team Player

Readiness to Adapt and

Learn New Skills

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Pleasant & Professional

Demeanor

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AUTO SALES CONSULTANT 06/2021 to 07/2022

Sheehy Infiniti Of Annapolis

WIRELESS SALES CONSULTANT 10/2020 to 05/2021

Verizon - Cellular Sales

TERRITORY SALES CONSULTANT 06/2020 to 09/2020

Ecotek Softwash Solutions

LEAD TECHNICIAN 06/2018 to 05/2020

Chesapeake Animal Clinic

WORK HISTORY

Consecutive Salesperson of the Month. Drove team revenue totals by bringing in top sales numbers.

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Received award for company-wide 2022 QX60 model walk-around demo. Demonstrated advanced product knowledge.

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Consistently recorded perfect 1000 scores on customer satisfaction surveys reflecting my performance and abilities.

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Used key product knowledge, sales abilities and customer relations skills to close sales of telecommunication devices on the floor & over-the-phone

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● Built customer loyalty and retention by delivering excellent retail experiences for every visit. Maintained up-to-date knowledge of store sales, inventory, payment policies and security standards.

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● Provided new concepts to forecast marketing prospects on the business development team. Maintained business relationships with new retailers & established accounts through in-person and phone engagement.

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● Supervised and provided support to lead clinic staff, trained new employees, delegated work tasks to team.

Monitored daily floor operations, utilized proven management techniques to improve work flow and maximize revenues.

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Handled sensitive patient medical records, provided communication between hospitals/pet- healthcare agencies.

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University of Maryland - College Park, College Park, MD Bachelor of Science, Kinesiology, 05/2017

College of Southern Maryland, La Plata, MD

Associate of Science, Computer And Information Sciences, 12/2014 EDUCATION

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