Front Desk Services Assistant
Resume:
Summary
Skills
Experience
Lamercie Farah Augustin
Deerfield Beach, FL 33064
********@*****.***
Detail-oriented Manager offers more than 5-years progressive record of accomplishment in leadership roles, with fluency in French and Haitian Creole. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Product and service knowledge
Sales monitoring
Retail operations management
Orientating and training
Business Development
Customer relations
Marketing tactics
Editing and proofreading
Database entry
Accounting skills
Essential School of nursing March 2022 to January 2023 Student Services Assistant
Miami, FL
Answered student, family and visitor questions with friendly and knowledgeable support. Improved graduation and academic outcomes through diverse retention strategies. Kept office equipment functional and supplies well-stocked to promote efficient operations. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sorted and distributed incoming faxes, letters and emails for office distribution. Dackmar Multi Services September 2020 to March 2022 Assistant Manager
Pompano Beach, FL
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Managed personnel scheduling, facilitating adequate coverage to meet demand. Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Unigestion Holding SA September 2018 to January 2020 Content Executive
Port Au Prince
Brainstormed creative methods to relate mobile phone network content to target demographics. Conducted research to obtain factual information and authentic detail using newspaper accounts, diaries and interviews.
Wrote articles, bulletins, sales letters, speeches and other related informative, marketing and promotional material.
Created unique content for mobile phone network and home entertainment provider's marketing and advertising objectives.
Selected cover art, fonts and designs to appeal to target demographics. Followed trends in industry and target genre to capitalize on emerging trends. Formatted works correctly to meet publishing guidelines and reduce rejections. Education and Training
Languages
Varied language and tone of messages based on product and medium. Managed social media platforms with combined total of 200,000 followers. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
C3 Editions December 2016 to September 2018
Administrator
Delmas Haiti
Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
Improved office organization by developing filing system and customer database protocols. Organized activities to reward employees and motivate performance improvements. Enhanced company's reputation through media exposure and other public relations work. Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
Grew revenue by developing key programs focused on promoting business. Identified needs of customers promptly and efficiently. Enforced company policies, answered coworkers' questions and trained new personnel. Completed various reports and analyzed each report to decide where improvements could be made. Universite Notre Dame D'Haiti December 2018
MBA: Administration
Port Au Prince
Universite Notre Dame D'Haiti April 2016
BBA: Accounting And Business Management
Port Au Prince
Universidad Interamericana De Puerto Rico
Master of Science: Marketing
Puerto Rico
French:
Native/ Bilingual
Haitian Creole:
Native/ Bilingual
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