Customer Support Scrum Master

+1-714-***-**** **** E Fallbrook Way

simran**goyal@Simran gmail.G com Bharil Anaheim, CA, 92808

Authorized to work in the U.S without sponsorship. EDUCATION

Gyan Ganga Institute of Technology and Science — Masters of Technology in Computer Science Engineering, Sept 2018- June 2020, Jabalpur(IN) Graduated with 8.3/10 CGPA Gyan Ganga Institute of Technology and Science — Bachelor in Engineering( Computer Science), Aug 2014- June 2018, Jabalpur(IN) Graduated with 8.3/10 CGPA CERTIFICATIONS

Scrum Master Certification (CSM) from ScrumAlliance. SKILLS

Communication skills, Agile Methodology, Scrum Framework, Project management skills, microsoft office suit

(Excel, word, powerpoint).

EXPERIENCE

Wovv technologies, Remote — Business Analyst Feb 2021- July 2021

● Responsible for leading project plans, helping to remove impediments, collecting requirements, identify and coordinate the resource required, and collaborates making performance metrics plans for projects with internal and external stakeholders.

● Perform risk, issues and opportunity management, interacting with clients and customers gathering requirements, changes and writing the statement of work (SOW). Performing End user testing and making test documents.

● Managing customer expectations and deliverables for 100% of the time, using MS word, Excel and powerpoint for written communication to the majority of teams. Anara technologies, Jabalpur(IN) — Business Analyst May 2019- December 2020

● Requirements elicitation and provide the complete statement of work(SOW), maintaining relationship with customers, stakeholders(Finance, IT, management), partners and peers.

● Point of contact for customers for change management and resolved issues 90% of time, prioritizing the task, responsible for the comprehensive execution of schedule and cost performance including estimate at complete.

● Making contracts and Proposals for clients and making project plans . Globallogic, Nagpur —Software Engineer (Trainee) July 2018- March 2019

● Program management, manage support through computing software analysis of the attributes and modules, performing UAT testing.

● Professional in customer support and coordinate problem solver in failure of modules by customer acceptance testing achieving accuracy of 90%..

● Trained on agile software development model for increase in 100% productivity. Awards & Achievements

● Received Employee recognition award for extra mile performance in WovvTech June 2021

● Received Globallogic Samaritan Award in December 2018.

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