Alejandra A. Smith
***** ********* **. ******* ****, Ca. 91706
***************@*****.***
Objective
Seeking a full time position that will enable me to utilize my skills, experience and knowledge in a stable and challenging environment.
Professional Skills
Microsoft Office
Microsoft Windows
Excel
Office Procedures
Filing/ Mail Room
Typing (45+ wpm)
Office Procedures
Telephone Skills
Internet
Bilingual
Customer Service Skills
Education
Baldwin Park High School
Baldwin Park High School, Baldwin Park, CA. Completion Date: 06/99
G.P.A. 3.9/4.0
Everest College, Alhambra, CA. Completion Date: 09/07
G.P.A. 3.9/4.0
Employment Skills
Developed ability to work in a fast-paced atmosphere
Answered phone calls and transferred calls
Diplomatically resolved customers complaints on as-needed basis
Maintained all of customer’s private information organized and secured.
Ability to follow instructions well and make decisions with no supervision
I’m bilingual. Spanish/ English
Maintained all record keeping and in order without error.
Previously have done some Purchasing, Shipping and Receiving.
Assisted CEO with projects.
Effectively developed telephone communication skills.
Managed team of employees with special projects.
Managed Purchase Orders and shipping.
Employment History
Private Quarters, Administrative Assistant, City of Industry, CA.
Nordstrom, Sales Associate/ Customer Service, Arcadia, CA.
5/08 – 10/08
10/07 – 03/08
Countrywide Home Loans, File Clerk/ Data Entry, Rosemead, CA.
8/01 – 09/07
Robinsons May, Sales Associate/ Customer Service, West Covina, CA.
9/99 – 07/01