remote csr

Renee Lovato

**** ***** *** ** #**** Albuquerque, NM 87107

505-***-**** email: ***************@*****.***

Professional Summary

I am a very highly trained office worker with 8 yrs. of experience on all overall daily operations of an office environment including customer service. filing, answering phones, data entry, etc.

I provided clerical support to administration to maintain an effective office environment. I was the first person customers saw when they walked in the door or spoke to on the phone I am a people person. People really like me.

Since 2006 I changed careers from office administration to a certified special Ed behavior/troubled educational ast and a substitute teacher .I supervised & taught children k-12 who have special needs of all sorts like Down syndrome and autism a.d.d/a.d.h.d etc.

I am able to handle multiple tasks in any office or teaching environment on a daily basis. I use a creative approach to problem solving and I am a team player. No matter what the situation is I can remain calm and solve the problem. I am a very fast learner and very dependable and a dedicated worker I also am willing to go beyond my job role and help out my fellow co-workers. I am a very hyper person and I like to stay busy .

Work History:

Certified k-12 Special Ed behavior Educational Ast 03/22-11/22

Gilbert Sena charter high school- Albuquerque, nm

Created fun & interactive learning experiences for students

Communicate nonverbally with children to provide them with comfort, encouragement& positive reinforcement

Gave one on one attention to students while maintaining overall focus on the entire group

On call Substitute teacher 08/2021-02/2022

Los Puente’s Charter High School- Albuquerque nm

Carry out lesson plan instructions from the classroom teacher in their absence

Complete a report form including absences, progress with lesson plans disciplinary actions

Kept students on task with proactive behavior modification

Certified Special Ed Educational ast 08/2020-03/2021

Taylor Middle School, Albuquerque, NM

Taught online one on one with a 13-year disabled girl in a wheelchair

Supported teacher in development of individual learning strategies

Built & maintained effective communication & relationships with students, teachers, support staff and parents

Prepared instructual materials for group or one on one use to comply with established curriculum

Certified Inclusion Educational Ast 11/2018 – 9/2019

Garfield middle school, Albuquerque, nm

Assign homework according to teachers lesson plans

Uphold an orderly classroom environment & provide a positive learning experience

Collated classroom materials to help teachers prepare for daily instruction & activities

Certified Special Ed behavior Educational Ast 9/06– 11/2012

Carlos Rey Elementary, Albuquerque nm

Well qualified individual with an understanding of autism spectrum disorder & learning disabilities

Escorted students to different school locations stayed with them all day till I put them on the bus to go home

Used behavior modeling & specialized teaching techniques to share & reinforce socials skills

Summary of Qualifications:

•Ability to work in a fast-paced, intense environment smoothly

•Highly reliable, self-starter, can be counted on to complete assignments

•Great communication skills

•Resourceful problem solver who adept stays calm in stressful situations

•Team worker, problem solving and a people person

•Answer and route phone calls, great attitude

•Sorting and filing, distribute mail

•Typing and word processing skills

•Assist certified teachers in managing students behavior &completing instruction

•Supervise students in absence of the teacher

•Parental interaction and customers

EDUCATIOON & CERTIFICATES

Albuquerque High School Graduated 1991

Educational Ast certificate k-12 level 3 (2027)

Substitute teacher certificate pre k – 12 levels 1 (2024)

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