Customer Service Support

DELILAH INGRAM

**** ***** ***** **** * Princeton, Texas 75407 · 469-***-****

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Looking forward to a challenging job in reputable organization to utilize my I.T. helpdesk and management skills for the growth of organization and myself.

EXPERIENCE

SEPTEMBER 2018 - PRESENT

CUSTOMER SERVICE REPRESTATIVE

WHOLESALE PAYMENTS INC. – MCKINNEY, TX

Making outbound and taking inbound calls to/from local businesses

Providing technical support setting companies set up on payroll

Maintaining a positive, empathetic, and professional attitude toward customers always.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

APRIL 2022 – NOVEMBER 2022

BARTENDER & SERVER

BAR LOUIE

Provides a pleasant drinking experience to customers.

Serve drinks while maintaining a clean and sanitary bar area.

Attends to the detail and presentation of each order.

Prepares and maintains ingredients by following recipes.

Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.

Ensures smooth operation of bar services during absence of supervisor.

Completes cleaning according to daily and weekly schedules, including dishwashing as needed.

Provide excellent customer service

Greet customers and present menus

Take and serve food/drink orders

Arrange table settings

Always keep table clean and tidy

Deliver checks and collect payments

SEPTEMBER 2018

IT HELP DESK TECHNICIAN ECOS TECHNICAL SERVICES

Assist with physical PC workstation moves (PC’s, monitors, phones, etc).

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Maintains bank and network standards to preserve call schedule, providing 24x7 support on a periodic basis.

AUGUST 2016 – JULY 2018

LEGAL ASSISTANT, SPODECK LAW GROUP PC

Prepare pleadings and motions, organize documents, make filings with courts, and schedule depositions.

Draft discovery requests, including those for production, interrogatories, admissions, and copies. Maintain calendar for filing deadlines, conference calls and meetings, depositions, and court hearings.

MAY 2013 – JULY 2016

PEACE OFFICER, DHS new york police

Conduct vertical and perimeter patrol of assigned facility and surrounding areas. Document hazardous or abnormal condition observed in facility and report then to supervision immediately.

Conduct access control screening of clients and visitors to facility utilizing an x-ray machine, walk thru metal detector and Garrett hand wand to prevent the entry of unauthorized items such as weapons and narcotics.

Issue summonses for violations of NYC Penal Law and Administrative Code and conduct warrant checks.

SEPTEMBER 2018 – MAY 2013

YOUTH COUSELOR, YMCA

WORKED WITH ELEMENTARY SCHOOL STUDENTS WITHIN AN AFTER-SCHOOL PROGRAM. ASSISTED STUDENTS WITH HOMEWORK AND CONDUCTING OUTDOOR ACTIVITIES. MENTORING UNDERSERVED YOUTH.

EDUCATION

2017 ASSOCIATES OF ARTS CRIMINOLOGY

Manhattan Community College, NY, NY

2009 GENERAL DIPLOMA

NEW BRITIAN HS, CT

CERTICATIONS

03/2021

PARALEGAL CERTIFICATION COURSE

METROPOLITAN STATE UNIVERSITY OF DENVER

02/2021

COMPTIA A+ SECURITY CERTIFICATION

COMPTIA

03/2020

NOTARY PUBLIC, STATE OF TEXAS

05/2017

CPR/AED CERTIFIED

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