ENEH MIRIAM OBIANUJU

** **** ******* ****** ******-Isolo, Lagos State

081********, 070********, aduy5v@r.postjobfree.com

PERSONAL INFORMATION

Sex: Female

Marital status: Single

Date of birth: 08/07/1996

OBJECTIVES

A motivated and responsible graduate Mass communication, with excellent ability to think critically, speak articulately, and write lucidly and precisely. An active team player who contributes to the achievement of set goals, with the ability to absorb information, analyse problems, make objective decisions, and take proactive and active actions. Able to remain patient and calm in frustrating situation. Creative problem-solving and critical thinking skills

Friendly and engaging personality, upbeat and positive regardless of the type of conversation with a record-keeping and documentation skills.

Skills

Good writing skills.

Good knowledge of how software and operating systems works.

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Good understanding of Digital Marketing and content strategy/development.

Excellent Microsoft Excel skills

Excellent with AutoCAD

An amazing 2D/3D Artist as well as Architectural Visualisation and 3D rendering

PROFESSIONAL EXPERIENCE

BQUINS SOLUTION LTD (February 2021- TILL DATE)

CUSTOMER CARE SUPERVISOR

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

Strategizing and monitoring the daily activities of customer service operations.

Assisting customer service staff with duties where required.

Monitoring and authenticating returns, exchanges, and voids.

Investigating and solving customer service complaints.

Assisting with the development and implementation of service policies, and explaining these to staff and customers.

Maintaining documentation pertaining to customer service department activities.

Performing additional duties where needed

BQUINS SOLUTION LTD (May2019 -January 2021)

Customer Service Representative

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

SYNCHROTECHNICAL LTD (February 2018 – July2019)

Content Manager

Responsible for overseeing the content presented on websites and blogs,

Responsible for creating, editing, posting, updating, and occasionally cleaning up outdated content.

CHI ENTERPRISE (2017-2018)

Sales Representative

Responsible for advertising and promoting sales through face to face interactions with customers.

Industrial- Training (2016)

INTERN

BOND FM 92.9 RADIO LAGOS

EDUCATION AND TRAINING

IT TRAINING

AutoCAD and SketchUp Design Training with Viray. 2021

UNIVERSITY 2019

B.Sc. Mass Communication (Second Class Hons.) National Open University of Nigeria, Lagos state, Nigeria.

COMPUTER TRAINING 2013

B’s Computer Academy Desktop Publishing/Computer Appreciation.

SSCE 2012

Sure Foundation Secondary school

ACTIVITIES AND INTERESTS

Writing, Reading, watching movies, researching, meeting people and travelling

Contact this candidate