Closing Manager Customer Service
Resume:
THOMAS M. H. JAMES
A Comprehensive Senior Manager with outstanding interpersonal, communications, negotiation and people management skills.
Student at N.Y.U. IT – Cyber Security ( Manhattan, NY) Covid -Present
●Ability to refine and improve existing documentation systems, developing increased workplace efficiency.
●Consolidate multiple ticketing systems, improve communication to expedite BOH ticket times.
●Knowledge on flagging and creating alerts: including malicious file uploads, compromised servers, SQL injections, and port scanning.
Blue Ribbon - Manager ( Brooklyn/Manhattan, NY - Multiple locations) 2018 - Covid
●Continuously implemented company vision, philosophy, and leadership standards.
●The ability to maintain a calm demeanor under pressure while understanding the principles of People, Product and Process.
●Directly managed FOH/BOH line staff and Maintained compliance throughout with company timekeeping policies, procedures and NYCDOH standards.
●Fostered an uncompromising work ethic within management and staff.
●Created itineraries & curriculums for employee training sessions.
●Assisted in the creation of retention & loyalty programs for guests, employees, partners, managers, community leaders, and vendors.
●Oversaw and managed the internal/external reservation platforms.
●Used cognitive technological ability to incorporate many different digital platforms enhancing online presence to follow industry trends as it relates to deliveries, ordering, inventory control, menu creation/alterations, scheduling, and many other unrealized business opportunities.
●Complete opening/closing manager checklist daily to ensure quality benchmarks were reached.
Lot45 Manager - Manager (Brooklyn, NY) 2016 - 2018
●Direct and constant communication with our company, the venue staff, bands and their fans.
●Recognize and oversee all VIP guest experiences.
●Complete opening/closing manager checklist daily to ensure quality benchmarks were reached.
●Managing the event, which includes setting the band order and working closely with the venue staff to run the show professionally and efficiently.
●Personally participated in media communication; including press releases, interviews, and reviews.
●Overseeing the day to day operation of the restaurant including cleaning, floor plan lay-out, table settings and theme of the restaurant.
Rosa Mexicano - Manager (Manhattan, NY) 2014 - 2016
●Expertise in strategic planning, new sports business startup, market plan execution, capital asset oversight, cost containment, budgeting/finance, customer service, and staff training, supervision and assisting the general manager in all daily duties and activities
●Interviewing and filling out staff paperwork, scheduling, training
●Managing private events, and participate as the liaison for restaurant media
●Opening and closing duties, bar cash drawer, closing private events.
Haru Sushi - Manager (Manhattan, NY) 2012 - 2014
●Responsible for payroll and labor costs
●Food/beverage/earthenware inventory, and opening and closing the restaurant
●Managing all accounts payable and receivable, Honed and demonstrated project planning and management skills in supremely high-stress scenarios
Certifications and Competences
●Toward a Bachelor of Arts in Broadcast Journalism - SOUTHERN METHODIST UNIVERSITY, Dallas, TX
●Strong computer and reservation/table management skills; Aldelo, Toast, OT, Schedule Fly, Hot Schedules. Micros, Aloha, Radiant, PosiTouch
●NY Food Handler’s Certificate - Mental Health and Hygiene
●American Safety & Health Institute CPR and AED for Adult/Child/Infant
Contact this candidate