Customer Service Office Manager
Resume:
Christopher Wilke
P# 210-***-**** - Call or text
***********@*****.***
Objective
Doing business the good old fashioned way, when a handshake was a binding contract and a man’s word was his bond.
Experience
2013 - Resonant Business Solutions (not active)
As retainer management consultant
2016 - 2021 December - Texas State Optical
Management: lab production responsibilities: Basic diagnostic and pretest duties with sales and finish lab duties. also known as, making eye glasses and quality control of medical device. TSO's Memorial City location is a boutique atmosphere offering a more high end experience and allows more attention for a patient than the standard optical.
2014 - 2016 Mason Village optical – Katy TX.
Office Manager / Consultant
Facilitated sale of practice, Mason Village is now Katy Vision Center under new owner/doctor 16 years of optical experience in optics; frames, lenses, contact lenses, manufacturing RBS increased profitability from $400K to $600K yearly in just 10 months Coordinated with VSP to get Mason Village on Premier status (which had never been done in 30 plus years) Eyewear specialist, dispensing, eyewear ordering, frame purchasing, billing insurance electronically, invoice tracking, general money flow tracking, employee training, recruiting, etc. E. 2012 - 2013 Dr. Greeman and Greeman O.D. San Antonio TX. Office Manager
Eyewear consultant, frame purchaser, dispensing, invoice tracking, eyewear ordering, billing insurance electronically, supplies ordering, in house finishing, etc. Set up finish lab for in house edging to reduce Specials Lab fees. (Still in use) 2010 - 2012 Eyemart Express Round Rock TX. & San Antonio TX. Lab Manager
Lens manufacturing in a “1 Hour” facility, frame consulting on occasion, supply ordering, machine repair, etc.
General financial tracking to keep production cost down Round Rock location- Increased sales and customer care by 40% San Antonio – Part of the opening store team, helped design and install lab, even had our picture in the paper
2007 - 2009 Eyemasters Dallas Fort Worth TX.
2000-2006
General Manager
9 plus years of optical experience in optics; frames, lenses, contact lenses. Best Customer service, of General Managers and employees, ranked #3 2008 in the company, in the nation. Fully trained in sales, lab / lens production, and machine maintenance / repair. Employed and trained staff to perform to their fullest potential and have also proven high customer satisfaction skills.
Maintain both retail eyewear sales and laboratory production as well as catering to the optical doctors needs. Inventory control.
Payroll, proper scheduling, and hour maintenance.
Billed insurance claims through Point of Sale system Field; performing “pre-screenings” during health conventions. Bob Cox: Human Resources Director
Eye Care Centers of America
11103 West Avenue
San Antonio, TX. 78213
2006 - 2007 Luck Optical - N. Richland Hills
General Manager
Employed and trained staff
Processed lenses in their in house lab facility.
Quality and Inventory control - Including stock level maintenance and inventory relevance. William Luck: Owner
8401 Hwy. 26
N. Richland Hills, TX. 76180
1999 – 2000 Wherehouse Music Arlington, TX.
Receiving Manager
Managed all inventory, CD’s, DVD’s, VHS, magazines, special orders, cases, magazines, headphones, and accessories.
Keeping records for both returned for credit / defective product and spoiled non-useable product. Managed floor activity, answering questions, placing special orders, cashier, answering phones. Consumer relations / Customer services
Trained new employees.
Wherehouse Music:
1-800-***-**** EXT (7518)
Trans World Entertainment Corp.
Attn: Wherehouse Music
2230 Carson St.
Carson, CA. 90810
Education
1998 - 1999 Art Institute of Houston Houston, TX.
Studied computer animation and graphic design.
Graduated High school in 1998 from Fredericksburg high school - Texas Interests
Optical business; lenses, frames. machinery, Fashion, Movies, Music, Sports, Building / Repairing various things. Computers, Football, Family, making a difference.
The Future
I’ve been in the optical industry nearly half my life and it’s something I know well. On the other hand, I don’t want to be limited to just optical knowledge and now seems to be a great opportunity to switch gears and learn something new. I want to make a difference in my life and in others and I’m confident that future isn’t so far away.
References
Staci Webb – Owner at Resonant Business Solutions and fellow consultant P: 985-***-****
Nathan Lerner – Former owner of Mason Village Optical (Katy Vision) P: 713-***-****
Greeman and Greeman OD – 4th Generation Optometrist s P: 210-***-**** - may need to leave a number for call back Roland Montemayor OD - Optometrist (previous employer) P: 832-***-**** - may need to leave a number for call back
- On my free time, I enjoy working on and maintaining my vehicles, music, movies, computer entertainment, and learning about all kinds of things. Knowledge is power.
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