Customer Service Call Center

Therese A. Wegerle

Middleton, WI * 608-***-***** **************@*****.***

PROFILE SUMMARY

Results driven, organized, developed professional offering experience in multiple industry backgrounds in diverse population segments. Excellent communication skills with the ability to articulate effectively to management, peers, and the general public.

Call Center

Team Player

Detail Oriented

Time management

Written, Interpersonal, and Oral communication

Inbound and Outbound credit card sales

WI Real Estate License

Self-Motivated

Excellent customer service

Coaching/Mentoring

Dependable/Reliable

Adaptable/Flexible

Quick learner

EXPERIENCE

Mad City Windows and Bath

Madison Wi

Outbound calls to customers

Set up appointments for Sales Rep

Customer service calls

Inside Sales Rep., West Business Services

Middleton, WI 2013-2017

Inbound call center for third party card services

Promotes and explains product to businesses

Logged orders in reporting systems

Office Assistant, Zenith Administrations

Madison, WI 2012

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answered Multi-line phone system, directed calls and took messages

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, prepared enrollment packets, and address complaints.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer

Logistics, Office Team

Madison, WI 2012

Set up appointments for customers by telephone for transportation to and from residences for medical purposes

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Set up appointments for customers by telephone for Transportation needs to and from residence for medical purposes

Customer Service Rep, Farmers Insurance

Madison, WI 2011-2012

Answered telephone, directed calls to appropriate Managers and Insurance sales reps.

Assisted with coaching and closings and updated career development to ensure sales goals were being meet

Made Cold calls for Insurance Agents

Customer Service Reps/Collections, Aerotek

Madison, WI 2010/2011

Answered Inbound calls regarding inquires on customer accounts

Set up telephone repairs services

Communicated with customers, to answer questions, disseminate or explain information, and address complaints.

Made Outbound calls to resolve and update accounts for student loans

Customer Service Reps, Adtec Services

Madison, WI 2010

Made Outbound calls to customers for surveying needs for new Sub Zero- Wolf Industries customers

Sale Reps, Sears

Madison, WI 2010

Sold Major Appliances, Mattresses, and Vacuum cleaners

Insurance Sales, Bankers Life and Casualty

Monona, WI 2010

License to sell Health, Life & Annuities and Certified to sale Home Healthcare

Assisted with coaching and closings and updated career development to ensure sales goals were being meet

Made Cold calls to customers in order to ensure appts. times

Account Reps, Arrow Financial services

Whitewater, WI 2005/2010

Performed Inbound and Outbound calls

Proficient in the Masters' FACS Operating Systems

Analyzed customers financial stability, and examined detailed Credit reports to assist in recovering consumer debts

EDUCATION /ACCOMPLISHMENTS

•WWTI Supervisory Management 100 Credits

•Wisconsin State Real Estate License

•Kansas State Real Estate License

•Wisconsin State Insurance License-Health, Life @ Annuities

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