VAIDARBHI PATEL

aduy1a@r.postjobfree.com

Summary

Providing Exceptional service…Building Loyal Relationships…. Solving problems…. increasing sales.

Experience

Online CSR 2, WELLS FARGO BANK December 2019-August 2022

-Provided confidential information to caller only after properly authenticating caller in accordance to set policy and procedures

-Met and exceeded very strong sales goals on a daily basis with referring additional [company name] bank products and services

-Solved complex problems with multiple software programs simultaneously in a timely manner

-Experience with Gmail, Google Sheets, Google Docs, and Google Calendars

-Good organizational and communication skills

-pleasant phone manner; clear verbal

-Handled escalated issues very well and worked to diffuse situations to ensure customer satisfaction.

-Demonstrated appropriate and professional phone skills, exhibited composure and patience at all times

Customer REPRESENTATIVE, CONVINIENT Store February 2017-November 2019

-Respond to telephone INQUIRIES, PROVIDING quality service to customers and associates inquiring about the- availability of products or status of orders.

-Access electronic- and paper cataloging systems to look up product information and availability.

--Ordering lottery on phone.

-ensuring the shipments as per requirements.

Customer REPRESENTATIVE, JEWELRY world January2017-June 2017

--Recommended solutions within customer budgets and proactively followed up with all leads.

-Ensure customers were satisfied with jewelry purchase.

-Credit approval procedures WITH SYNCHRONY finance, crest finance and many other financial firms.

Sepetember,2003

Bachelor of Mechanical engineering, SVIT, India

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