Customer Service Assistant Manager
Resume:
KeddyJo T. Quesada
Email: aduy13@r.postjobfree.com
Profile: I am a self-motivated employee, and have held 5+ years in management positions at nearly every place of employment, ranging from extremely fast-paced restaurant environments, to more customer-orientated retail stores. My dedication to customer service, attention to detail while being able to multi-task, excellent communication skills, and loyalty make me a valuable asset to my current, past, and future employers.
Experience:
Retail Sales 8/2022 – 11/2022
Mike Bennentt’s Dinolandia and Wonderwood/ Made in Milwaukie Opened and closed the gift shop to these immersive art installations Mike Bennett who was voted “Best Visual of the Year” by Willamette Weekly 2021. Duties included keeping the shop clean and stocked, and making sure customers were enjoying the experience. These art installations are temporary, as was my job. Keyholder
La Mota 8/16/2019 – 3/31/2020
As Keyholder, I was responsible for overseeing the opening and closing of the store, balancing registers and reporting the sales numbers at close, if a discrepancy occurred, it was my task to figure out why. When new products came into the store once or twice a week, I had to weigh out and count everything, then input the numbers into Metrc, (Oregon’s cannabis tracking program). It was also my responsibility to ensure that all products were locked in the safe each night at close. Spice Merchant
Savory Spice 4/1/2019 – 8/15/2019
A locally-owned franchise spice store, I was responsible for packaging spices and other food products, rotating stock, and customer service. A knowledge of cooking and a willingness to try new flavors is needed as it is a very customer-orientated shop.
Confectioner
Rose City Confections 11/1/2018 – 3/10/2019
A commercial kitchen specializing in the creation, production, and packaging of cannabis edibles. Every day held a variety of tasks including research and development of new products, assisting in the cooking and production of edibles, packaging of products and labeling, master packing for distribution, and ensuring that medicated products and cannabis oil are properly locked in vault. Unfortunately the entire staff was laid off when out two major accounts halted production. Cashier
Milwaukie Spirits Inc 7/1/2018 – 10/31/2018
Cashiered at an extremely busy liquor and beer shop. I took the OLCC's Checking ID Class as a requirement for the position, as checking ID's is an important part of my job, as well as insuring all transactions are done correctly. Senior Staff & Social Media Administrator
The Stash Smoke Shop 9/2011 – 5/2018
A Senior Staff Member, (basically an assistant manager), at a well-known tobacco shop that has been in business for nearly 40 years. We sell locally made glass, fine cigars, crystals, and many unique gift items. I handled all day-to day operations of the store such as, opening and closing of store and registers, making sure that staff is on duty and keeping customer service a priority, receiving freight ensuring that it is processed and displayed properly, stocking sensitive merchandise, and checking store to make sure that all stock is on display and that there are no holes in cases. For the last 4 years, I have also been in charge of the store's social media, Facebook, Twitter, and Instagram, taking nearly all the pictures, and fielding all comments and interactions that occur on social media. I also keep track of current ratings and reviews about our store that occur online, as well as coordinating promotions with our neighbors.
Independent Contractor
Evalander Business Management 2/2010 – 9/2011
I assisted the bookkeeper of a local yarn store with budget preparations, handling accounts, preparing financial statements and reports, reconciling bank accounts, and light filing.
Floor Manager
Yarn Garden 1/2007 – 12/2009
Managed busy retail store which included opening and closing of store, directing and training of staff, handled customer relations, closing and balancing of credit card machines and registers, developed and taught knitting classes. Manager
Yarn Garden Sipperie 6/2006 – 10/2007
Manager of coffee shop attached to a yarn store. Oversaw the opening and close of cafe, food service and preparation, balance and close of registers, ordered and received coffee and tea, managed all of the supplies needed for the cafe References:
Jim Brown Owner of Savory Spice
Heather Wambach Manager of Savory Spice
Leigha Christensen HR Manager of Rose City Confections 503-***-****
Laurie Toepp HR Manager at The Stash
Krista Woelfer Owner of Evalander Business Management 503-***-****
Personal References
Rosemary Brensen Co-Owner of Portland Garment Factory 503-***-****
Ryan Berkley Berkley Illustration
Kim Cellarius
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