Yvonne A. Griffith

P.O. Box ****

Norfolk, VA ***09

757-***-****

aduxyn@r.postjobfree.com

A very hard working, dependable, reliable individual with over 20 years' experience working in various customer service, call center, healthcare, and pharmaceutical environments! QUALIFICATIONS:

● Strong independent work habits: co-operative, punctual, ambitious, and responsible

● Proficient in Microsoft, Excel, WORD, and PowerPoint

● Flexible! Am able and willing to learn new skills quickly with minimal to no supervision; I enjoy learning new concepts!

● Enjoys and works well with others, "Team Player".

● Relates easily with all levels of co-workers.

● Outstanding communication and listening skills! WORK EXPERIENCE:

Customer Care Loan Specialist (since 12/2020)

QVC- Customer Service Representative - 8/29/2019-current employer Assist customers with online and TV show purchases and resolves problems regarding their orders. This includes taking payment information and researching lost packages sent through UPS and USPS. Promoted to CCS in 12/2020-assists Supervisors with escalated call backs and assists in a Team Created Chat that provides assistance/training to new hires with learning our policies and procedures as they are actively assisting our customers on their calls. Patient Access Specialist – Cancellation Team

Conduent Patient Access Solutions, LLC 10/30/2017 – 5/4/2020 Provides advanced support to patients, HCP’s and Patient Access Specialists I and II, and other departments with co-pay card processing functions, patient enrollments and cancellations. Advanced level job with considerable work experience. Has developed specialized skills and is multi-skilled through job-related training. Completes a variety of atypical assignments. Solves problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions. Completes work with a limited degree of supervision. Acts as an informal resource for colleagues with less experience. Performs with a team a variety of tasks that are generally routine, however, sometimes uses specialized external certification (technical roles). Researches cancelled medication orders to determine the course of action to get orders processed successfully. Checks the accuracy and completion of routine and complex medication orders and enrollment forms. Reviews applications submitted for eligibility in the program. Identifies required patient data. Verifies data in support of the co-pay card program. Communicates with patients and pharmacies and Health Care Providers to ensure accuracy in insurance information. Responds to telephone inquiries and complaints. Obtains supporting documentation when needed.

Medical Document Reviewer III: Team Lead

DOMA Technologies 2/1/2016 – 10/25/2017

Manages and is responsible for overseeing a team that is processing medical documentation and processing authorizations and claims for the Veterans Administration. Documents transactions in appropriate medical management systems. Writes responses to inquiries.

Contacts healthcare provider’s offices by telephone, and collects medical notes and forwards them to the VA.

Identifies, analyzes, and resolves a variety of document issues. Identifies, analyzes, and resolves a variety of scheduling issues. Contact healthcare providers to confirm appointments. Operates personal computers, printers, facsimile, telephones, copy machines, and other commonly used office accessories/equipment.

Exposed to confidential information and maintains confidentiality at all times as mandated by HIPAA rules and regulations.

Has been required to maintain an established work pace, meet deadlines, may have last minute urgent requests that must be met.

Care Partner III, EK6 Tech; Unit Secretary; Bed Flow Coordinator Chesapeake Regional Medical Center 05/18/2009 - 06/01/2012 Scanned orders to pharmacies for prescription fills and transcribed doctors' orders and notes for nurses to carry out duties. Answered phones and transferred calls to appropriate personnel along with keeping charts stuffed with proper paperwork for doctors and nurses to access. Worked amongst Nursing Supervisors assigning patients rooms that were admitted from E.R. and direct admits and discharged patients when doctor has released them. Also worked with Funeral Home Directors and released deceased patients from morgue. Went to various units in the hospital assisting patients with activities of daily living. Took vitals and reported abnormal results to Charge Nurse as well as charted and documented these duties every 2 hours and as needed. Answered patients call lights in a timely fashion along with monitoring patient's telemetry boxes and interpreting test strips for arrhythmias. Certified Nursing Assistant/Home Health Aide

Secure Home Health 5/2013-5/1/2016

Travel to various patients' homes and assist them with activities of daily living. Report to Nursing Supervisor any abnormalities and document every two hours on patient activities and my care Guardian Home Care 10/8/2013 - 12/2013

Travel to various patients' homes and assist them with activities of daily living. Report to the Nursing Supervisor any abnormalities and document every two hours on patient activities and my care. Nursing Care Partner

Sentara Heart Hospital 09/25/2012 - 01/16/2013

Was responsible for assisting patients who have had heart and lung surgeries with activities of daily living. Took vitals and reported abnormal results to the Charge Nurse and drew blood for the lab per doctor's request. Was responsible for charting and documentation of these duties every 2 hours and as needed and answering patients call lights when rang in a timely fashion. Fire Watch/Painter/General Laborer/Banquet Server

Integrity Staffing 06/30/2014 – 2/1/2016

Worked at Colonna's shipyard painting and assisting mechanics such as welders, pipefitters, and sheet metal mechanics on navy ships, ferries, and vessels ensuring that no fires were started and assisting in the dry dock and tanks with other duties when firewatchers were not needed, and painting could not be done. Also worked at different functions serving banquets when shipyard work was not available. Auditor

Simos Insourcing Solutions 09/2008 - 01/2009

Monitored the loading and unloading of merchandise from trucks in a warehouse. Was responsible for the auditing and data entry reports for the shipping and receiving products coming off and going onto the trucks.

Certified Nursing Assistant

Accessible Healthcare Staffing 06/2007 - 04/2008

Went to various patients' homes and assisted them with activities of daily living. Reported to the Nursing Supervisor patient activities daily and the care that I provided. Certified Nursing Assistant

Superior Healthcare Staffing 02/2007 - 06/2007

Went to various patients' homes and facilities and assisted them with activities of daily living. Reported to the Nursing Supervisor patients' activities daily and the care that I provided. Certified Nursing Assistant

Zack Group 06/2005 - 06/2007

Went to various patients' homes and facilities and assisted them with activities of daily living. Reported to the Nursing Supervisor patients' activities daily and the care that I provided. Certified Nursing Assistant

Professional Nursing Services 01/1995 - 06/2005

Went to various patients' homes and assisted them with ADL’S. Reported to the Nursing Supervisor patients' activities daily and the care that I provided. EDUCATION:

Pharmacy Tech Certificate Course 11/9/2017

Management Interview Training 6/1/2017, 9/26/2019

Family and Medical Leave Act (FMLA) 5/24/2017, 9/26/2019 Choice Episode of Care/General Awareness (ChoiceEOCJan2015) 2/1/2016, NO EXP. Updated 2/1/2017 Health Net Ethics (HNETH1) 2/2/2016, Updated 2/6/2017, 9/26/2019 Health Net General Compliance (HNGENCOMP1) 2/2/2016, Updated 2/6/2017, 9/26/2019 Health Net Govt Svcs Privacy 2015 (GSPRIV2015) 2/2/2016 NO EXP. UPDATED 3/9/2016, 7/27/2017 Health Net Govt Svcs Records Management 2015 (GSRM2015) 2/2/2016, NO EXP. Updated 2/6/2017 Health Net Govt Svcs Security Awareness 2015 (GSSEC2015) 2/2/2016 NO EXP. UPDATED 6/16/2016, 7/27/2017

Health Net Training (The Painful Price of Fraud (HNFRAUD1)) 2/2/2016 Updated 2/6/2017 Veteran Sensitivity Training – VISN App (VETSENS) 2/2/2016 Updated 2/6/2017 Certified Nursing Assistant License KS # 88273 12/21/1993 Certified Nursing Assistant License VA # 140-*******-**/05/2013 Currently pending acceptance into the Registered Nursing Program at Medical Careers institute. Certified National Bartender License # PBMX10000027428 1/4/2016 Additional Training and Educational Courses Taken: OSHA IO-HOUR MARITIME SHIPYARD EMPLOYMENT CLASS EXP: 09/12/2019 Fire Safety for Workers; Electrical Safety for Workers; 01/31/2013, 06/30/2014, 08/19/2015, 9/30/2016 Hazardous Energy Control (Lockout/Tag-Out) 01/31/2013, 06/30/2014, 08/19/2015, 9/30/2016 Hazardous Communication 04/18/2009, 01/31/2013, 06/30/2014, 08/19/2015, 9/30/2016 Fit Testing (Ability to lift 50+lbs.) 01/31/2013, 06/30/2014, 08/19/2015, 9/30/2016 Emergency Management 05/3012010; 01/08/2011; 01/14/2012; 01/31/2013, 06/30/2014, 08/19/2015, 9/30/2016, 9/10/2015, 9/26/2019

CPR for the Professional Rescuer (AHA) 04/22/2011; 09/28/2013, 9/10/2015, 9/26/2019 Emergency Preparedness; Job related hazardous materials; 08/19/2015, 9/30/2016 Personal Safety; Your Safety in the Workplace 01/14/2012, 01/31/2013, 06/30/2014, 08/19/2015, 9/30/2016

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