Administrative Assistant Customer Service
Resume:
LAVERN SPARKES
**** ************* ****, ***********, ** L5L-5M7
******.*******@*****.***
Dear Hiring Manager:
I am writing to extend my interest in the Customer Service/Administrative position. I am passionate, caring and enthusiastic about customer service, I can work independently or with others
,I have excellent communication and time management skills, and can be counted on to get the job done efficiently, My certificate, in Office Administration and Customer Service has allowed me to enhance my proficiency in Customer support, this surely makes me the perfect candidate for this position. Working in different positions I have learned how to anticipate problems and deliver the type of Customer service that keeps customers coming back. You will find that I am eager to take on responsibility and willing to continue learning throughout my career. Also, my experience as a Receptionist, Billing Specialist and Logistics Specialist along with my recent role as an Administrative Assistant at Family Services at Peel has enabled me to be a good team player.Volunteering at the Brampton Civic Hospital and The Hospital For Sick Children, I fully understand the importance of confidentiality, teamwork and its impact on achieving organizational goals and objectives.
I am certain that I am the individual that your organization is looking for to fill this position. I would be happy to make myself available to discuss the position in greater detail. Thank you for your time and consideration.
Sincerely,
Lavern Sparkes
“To Fulfil Yourself, Fulfil Others
First!”
LAVERN SPARKES
7 Swanton Rd., Brampton, ON L6X-5J3
******.*******@*****.*** 905-***-****
Team-Player Detail-oriented Positive Attitude Dependable
Goal-oriented Customer-Focused
Profile: A professional with several years of Administrative experience, seeking to secure a position as Customer Service Support and contribute to the success of an organization utilizing skills in customer service, communication, organization.
SKILLS SUMMARY:
● Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) including scanning,photocopying, filing, faxing
● Strong communication skills with proper phone etiquette and a good use of grammar
● Able to multi-task and prioritize effectively in a fast-paced deadline-oriented environment
● Strong organizational and problem solving skills with attention to detail and accuracy
● Self-motivated with the ability to take initiative and collaborate well on a team
● Accuracy in documentation while maintaining privacy and confidentiality
● Excellent customer service skills with the ability to communicate in a professional manner with members from a variety of backgrounds
● Ensure compliance with standards of Practice, Ethics and Legislation, and health and safety procedures. WORK EXPERIENCES:
Administrative Assistant (contract) FAMILY SERVICES OF PEEL, MISS., (2016)
● Accepted cash payments and processed payment using debit machine
● Maintained attendance using Excel
● Responded to enquiries over the phone and in person utilizing strong interpersonal skills
● Entered and processed data accurately in a timely fashion
● Greeted clients in a courteous, friendly and professional manner Administrative Assistant, THE HOSPITAL FOR SICK CHILDREN, PROCUREMENT, PURCHASING, MATERIALS MANAGEMENT DEPARTMENT, TORONTO (2015)
● Scanned files, sorting,faxing into necessary file documents such as Outlook, archived and uploaded purchasing file contracts onto G drive using Share It software Logistics/ Data Entry Call Centre, WINNERS / HOMESENSE, HEAD OFFICE, MISS., (2008 – 2009)
● Entered clients data, Processed payments and prepared invoices and statements accurately in a timely fashion
● Contact vendors by telephone and email in regards to payments Receptionist, SHERWAY NISSAN, ETOBICOKE, (2001 – 2006)
● Accepted cash payments and processed payment using debit machine
● Answering telephone inquiries and forwarding to correct personnel Billing Specialist,Call centre CIBC, MISS., (1999 – 2001)
● Data verified clients and potential clients information LAVERN SPARKES
7 Swanton Rd., Brampton, ON L6X-5J3
******.*******@*****.*** 905-***-****
● Changed clients banking information in regards to bill payments set up debit payment Advised clients of insurance policy cancellation.
EDUCATION
Certificate – Office Administration and Customer Service Co-op 2015-2015 Brian Flemming Catholic Adult School, Mississauga, ON
VOLUNTEER
Brampton Civic Hospital 2017 – Present
● Neonatal (NICU) Department
● Health and Safety Department
Contact this candidate