Executive Assistant Service Representative
Resume:
Amy Babaev
*********.*****@*****.***
SUMMARY OF QUALIFICATIONS
● Total of seven years (7) experience as executive assistant to HVAC, Organizational Development and publication industry
● Total of over twenty years (25) years of professional work experience, total seventeen (17) years of which are in a call center environment and customer service-oriented business
● Total (15) years of work experience as a Team Leader, twelve (12) years of which were dedicated as Senior Team Leader and has handled sales and marketing, customer service, technical and chat support programs
● Experienced in appointment, calendar scheduling and invoicing
● Excellent organizational and multi-tasking skills, proactive and team player
● Independent-minded, g o a l o r i e n t e d, flexible and able to navigate seamless team coordination when delegating and executing processes
● Bachelor of Science major in Physical Therapy
PROFESSIONAL WORK EXPERIENCE
GRAND HEATING & AIR CONDITIONING
Executive Assistant
June 23, 2020 – CURRENT
● Handles all daily customer service, maintenance requests and escalation concerns
● Handles technician schedule and dispatch
● Coordinate client estimate and job walk schedule for owner’s visit
● Invoicing, billing and collection of accounts; sales conversion calls thru leads GREENBOX LOAN, INC.
Account Manager, Wholesale (Refinance)
October 14, 2019 – March 19, 2020
● processed loan applications, coordinates extracting forms, securing documents from owners and buyer representatives for processing
CONVERGYS, INC
Advanced Quality Support Team Leader – AT&T Prepaid October 6, 2003 – April 1, 2019
● handled 13 Advance Quality Support Agents responsible for contributing to expert Tier 1 scores and managing results for Focus Agents for the program
● developing coaching techniques and supporting talent pool acquisition of level one agents within prescribed team groupings
● reports to Senior Operations Manager on Support's Financial performance and Quality scores maintenance
● provides Quality Alignment Trends and optimizes consultative bases between Team Leaders and Operation Managers
● Handles official company-wide Employee Engagement activities for the site SYKES ASIA, INC.
Team Manager - JP Morgan Chase Home Finance Account March 3, 2003 - September 25, 2003
THE ASIAN WALL STREET JOURNAL (DOWJONES)
Team Leader for Sales & Marketing/ Executive Assistant to Country Manager May 7, 2001 - March 3, 2003
MILLENNIUM FINANCIAL GROUP, LTD.
International Investment Qualifier
January 10, 2001 - April 16, 2001
SAGE CORPORATION
Customer Service Representative August 16,
2000 – December 5, 2000
SMART COMMUNICATIONS, INC.
Customer Care Officer
May 14, 1998 – January 28, 2000
ISLACOM-ICON PAGING
Message Handling Operator
Dec. 5, 1996 – May 31, 1997
WENPHIL CORP., INC. (Wendy’s)
Service Crew
April 4, 1994 – September 10, 1994
ROYAL TATUNG CERAMIC CORP., INC.
Summer Working Apprentice
April 4, 1992 – June 10, 1992
EDUCATIONAL BACKGROUND
Manila Central University - Bachelor of Science major in Physical Therapy June 1995 – April 2000
CHARACTER REFERENCES
JOHN CARDENAS, File Set-up Bank Statement Manager
Greenbox Loans
HUGO VILLAREAL, File Set-Up Manager
Greenbox Loans
ELIA CUADRA, Account Manager- Team Leader
Greenbox Loans
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