Support Analyst Cbse

A

Thanking You

CONTACT

***** ***** ********, ******,

BC, V3 V6 V5

Email : ******.********@*****.***

Contact no : - +1-778-***-****

INFORMATIONS

Father Name: Harbans Luthra

Nationality : Indian

Marital Status: Married

Languages: English, Hindi

WORK EXPERIENCE

Worked with DCMA Technology ( Jan

2020 – OCT 2022 ) As Network

Hardware Support Analyst.

Technologies & knowledge:

Good Knowledge of TCP/IP and OSI model.

Good Knowledge of IP services (HTTP, HTTPS, DNS,DHCP, and TELNET, SSH etc.).

Routing protocol

Layer 2 Protocols ( CDP VTP, Etherchannel ), Layer 2 Security.

Good Knowledge of networking tools like, Putty, SSH, Ticketing Systems. Education

Completed B.Tech from GJU (Hissar) (2010) with 79%

Completed 12th from CBSE Board (2006) with 72%

Completed 10th from CBSE Board (2004) with 76 %

Additional Qualification

ITIL basic understanding

CCNA R&S Training

Copmuter basics Training

Project: Implemantation, Troublshooting,Tools K

Knowledge about CRM, Service Now ticketing tool, Netcool,

Knowledge about outlook and netflow

Raising the tickets with the service provider for the link down issues. Major Responsiblilities:

Monitoring the computer and network devices and raise incidents for critical alerts.

Cordinate with ground staff for initial checks on network.

Assigning IP address to user computers.

DHCP Configrations.

Configuration and troubleshooting of Networking Devices like Router, Switch, Servers.

Computer basic troubleshooting

Follow the escalation matrix to escalate critical incidents .

Cisco Router’s Series 2911, 1841

Cisco Switches: series 3750, 2950,2960.

Application installation .

Cordinating with vendor and ISPs for issues.

Garima Tagra

Personal Skills:

Excellent IT skills.

Excellent problem-solving skills.

The ability to priorities tasks.

The ability to work within a team.

Good interpersonal skills.

Contact this candidate