Service Representative Administrative Assistant

PAMELA MARQUEZ

909-***-**** - San Jacinto, California, 92583 - *****************@*****.***

SUMMARY OF QUALIFICATIONS

● Bilingual: Fluent in English and Spanish

● Customer relations building

● Microsoft Office; Word, PowerPoint, Excel

● Planning and coordinating

EDUCATION

Bachelor of Art in Business Administration, Concentration in Entrepreneurship California State University San Bernardino

PROFESSIONAL EXPERIENCE

Participant Client Representative, Rancho Cucamonga, CA Vanguard, Remote 2022-Present

• Customer service.

• Handled important participant information; such as social security number, banking information, 401k account information.

• Received about 100+ calls a day.

• Assisted participants with their 401k.

• Assisted them with doing rollovers, withdrawals, loans and setting up RMDs. Passion Planner, San Diego, CA

Customer Service Representative 2021-2022

• Located packages and replaced orders if necessary.

• Handled confidential client information.

• Kept excel sheets organized for the team to use and make their job easier. Costco, Mira Loma, CA

Equipment Machine Operator 2019-2020

• Customer Service.

• Packaged, labeled and shipped 100+ packages a day.

• Trained new employees on responsibilities, machines and company policies.

• Recorded shipment data, such as weight, space availability, damages, and discrepancies for reporting, accounting and record keeping purposes.

• Constantly met warehouse goals for the day.

CM Trucking, Eastvale, CA 2015 - 2020

Administrative Assistant

• Organized, filed, retrieved files, answering telephones, scheduled appointments, and organized calendars.

• Updated website with proper inventory.

• Processed invoices, accounting and bookkeeping.

• Organized annual gatherings for workers

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