Mail Handler Service Representative

Hi, I’m Veronica Hubbard.

313-***-**** *****************.**@*****.*** Detroit, MI 48221

SUMMARY

Qualified customer service representative for 4 years. Personable and professional under pressure. I identify customer needs and deliver effective solutions to problems. Highly organized and detail-oriented customer service representative.

SKILLS

Administrative Duties'

Reception Duties

Filer

Data Entry

Microsoft Word

Excel

PowerPoint

Critical Thinker

Teamplayer

Trusted key holder

Quick Learner

40 WPM typing speed

EXPERIENCE

10/2017 - Current

Substitute Teacher

EDUStaff Grand Rapids, MI

Supervised students outside, on the playground, and during bathroom breaks.

Helped students with reading skills and arts/crafts.

Use lesson plans; assigned classwork and homework.

Essentially,kept the class in order.

10/1998 - 12/1999

Customer Service/Cashier

CVS Pharmacy Detroit, MI

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Routinely answered customer questions regarding merchandise and pricing.

Provided an elevated customer experience to generate a loyal clientèle.

Implemented marketing strategies which resulted in 30% growth of customer base.

10/2004 - 12/2004

Mail Handler

United States Postal Service Romulus, MI

*Customer Service Representative*Loaded/unloaded mail to get to proper destinations*Put mail in proper bins*Braked and relieved co-workers

EDUCATION AND TRAINING

Associate of Applied Science: Criminal Justice-Law Enforcement

Wayne County Community College, Detroit, MI, United States

ACTIVITIES AND HONORS

MakeABuckHomes, LLC is real estate company. Seeking monies to purchase and rehab homes and multi-family buildings. Member of the entrepreneur club with the SBA. Small business-Veronica Bead Box, LLC, for 3 years. Veronica Bead Box has a wide range of jewelry offerings; to pendants, pins, to earrings.

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