Public

Venita Mills

Houston, TX *****

aduxq6@r.postjobfree.com

+1-478-***-****

Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer

service and

support and accustomed to managing difficult client situations. Dynamic Hotel Desk Clerk highly

successful at

juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized

with

strong attention to detail.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

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Work Experience

Assistant Manager

Security Finance - Fort Valley, GA

August 2021 to Present

Customer Service

Collections

Process Payments

Fax, Email, and File Documents

Tech Support Agent

Teleperformance - Fort Lauderdale, FL

March 2021 to August 2021

Provide customer service

Provide assistance to customers with tech support issues with their cellular devices Provide assistance to the customers by setting up appointments for device repairs or finding a retail store for them to get repair assistance

Provide assistance to customers in setting up shipping for replacements Assistant General Manager

Stablegold Hospitality - Atlanta, GA

June 2020 to January 2021

Provide great customer service

Check guest in and out of the hotel

Make reservations for the guest

Answer multiple phone lines

Fax or email receipts or folios to guest or employers Process cash and or debit/credit card transactions Accommodate guest with any request that they may have. Process daily financial reports

Manage 117 rooms

Manage a team of 7 employees

Front Desk Agent

Holiday Inn Express and Suites - Warner Robins, GA May 2013 to May 2018

Greeted and welcomed all hotel guests with a smile. Processed reservations.

Accommodated guests\' requests.

Processed telephone and walk-in reservations.

Verified that personal and payment information on guest accounts was accurate and complete. Greeted, registered and assigned rooms to guests of hotels or motels. Made and confirmed reservations.

Made and confirmed reservations.

Verified customers\' credit and established how the customer would pay for the accommodation.

Computed bills, collected payments and made change for guests. Recommended top dining and entertainment options for guests in the Warner Robins, Ga., area.

Greeted and registered guests and issued keys.

Manager

Overtyme Bar & Grill - Macon, GA

June 2017 to October 2017

Manage workers, hire new employees, open and or close the bar, cash balance at the close of business.

Tax Preparer

Liberty Tax Service - Warner Robins, GA

January 2014 to February 2017

Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Greeted customers entering the store to ascertain what each customer wanted or needed. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Assisted with receptionist duties, file organization and research and development. Night Auditor

Ramada Conference Center - Warner Robins, GA

February 2015 to May 2015

Customer service, check guest in, make reservations, process payments using cash, or debit/credit cards. Make nightly deposits, run the nightly audit. I also managed the conference areas for parties.

Sales Associate

Woody Butts Automotive - Warner Robins, GA

Woody Butts Automotive - Warner Robins, GA

April 2011 to September 2013

Provide customer service

Train new salesperson on the Wayne Reeves software Respond to internet leads

Canvas the car lot

Bring awareness to the dealership via social media platforms or word of mouth Leasing Agent

Peake Management - Houston, TX

March 2010 to July 2012

Met potential renters, showed vacant apartments to prospective tenants, explained price and leasing terms. Processed rental agreements and negotiate renewals. Experience with Yardi software.

Housekeeper

Fairfield Inn - Centerville, GA

December 2010 to February 2011

Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Polished glass surfaces and windows.

Dusted picture frames and wall hangings with a cloth. Removed waste paper and other trash from the premises to designated area. Changed bed linens and collected soiled linens for cleaning. Disinfected and mopped bathrooms to keep them sanitary and clean. Returned emptied garbage receptacles to their proper locations. Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Cleaned and changed bedspreads, blankets and mattresses. Cashier

Chic-Fil-A - Decatur, GA

March 2008 to July 2008

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items.

Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations.

Strictly followed all cash, security, inventory and labor policies and procedures. Stored food in designated containers and storage areas to prevent spoilage or cross- contamination.

Teller I

Charlotte Metro Federal Credit Union - Charlotte, NC June 1995 to July 1996

Cash handling, skilled at receiving and processing banking transactions, strong mathematical skills, attention to detail, Knowledge of proper cash handling, and cash drawer maintenance. Education

Diploma in General Studies

Houston County High School - Warner Robins, GA

August 1993 to May 1995

Skills

Do you have any of these top skills employers are looking for? Research & Development

Financial Report Writing

Accounts Receivable

Fair Housing Regulations

QuickBooks

QuickBooks

Accounting

Payroll

General Ledger Accounting

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Food and beverage services Diligent Efficient Team building Yardi

Property Leasing

Tax Experience

Property Management

Office Management

Management

Multi-line Phone Systems

Customer service

Financial Planning

Assistant Manager Experience

Technical Support

Certifications / Licenses

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