Administrative Assistant Customer Service
Resume:
Jordan Brewton
**************@*****.***
Lewisville, TX
Objective
Obtain a position that will provide me the ability to apply my customer service skills and work experience to a growing industry.
Skills
• Communication • Leadership
• MS Office
Work Experience
• Computer skills • Problem Solving • Time Management
Customer Service Associate Level II /Order Processor Rolex
May 2022 – Present
Handling Incoming and Outgoing calls for Customers, Jewelers
Handling incoming and outgoing calls for customers and jewelers regarding all facets of After-Sales Service
Handling customers' watches according to SOP when receiving or returning them Greeting customers and visitors according to Rolex standards
Performing basic scanning work, Pulling and filing paperwork, Removing bracelets and opening case backs from watches, and
Escalating incomplete warranty issues, Allocating service jobs to appropriate departments, and Answering incoming telephone calls at the Switchboard and the Call Queue
Entering data into Enterprise Resources Planning (ERP) system, Reviewing Estimates with customers, Documenting issues of quality and Handling allInvoicing
Front Desk Receptionist Dyck O’NEAL (Contract)
September 2021– January 2022
• Answered phone calls, emails, and responded to business correspondence. • Scheduled appointments for managers, executives, and clients.
• Coordinated events, including client luncheons, office activities, and parties • Organized, sorted, and distributed mail received in the office.
• Cleaned and maintained the office to ensure a sanitary work condition.
Customer Service Rep Pridestaff Staffing Agency Hoya Vision Care (Temporary) July 2021-September 2021
• Assisted customers via telephone and in person by answering technical questions, resolving problems and/or issues relating to job orders, track jobs, and find information for Rx’s in process while maintaining professionalism.
• Accurately processed Rx orders, quoted prices, and provided timely communication to customers regarding their lab/lens orders.
• Addressed complaints concerning billing and services rendered.
• Referred complaints of service failures to designated department managers for investigation.
• Pulled original invoices for redo’s, enter redo orders over phone, issue credits for redo’s.
• Provided estimated finish times, monitored own “promise jobs”, and notified customers of delays.
• Archived prior work for restarts per doctors’ instructions.
• Worked assigned scheduled without tardiness or call outs.
Dispatcher Barnett Staffing Agency National Hot Water (Temporary) May 2021 – July 2021
• Answered emergency and non-emergency calls and documented important information.
• Received and dispatched orders for products and deliveries.
• Operated and managed multiline telephone console systems.
• Responded to any issues and follow – up by coordinating with the appropriate departments or fields units.
• Supervised the route and status of field units to prioritize their daily schedule.
Administrative Assistant Tint School of Makeup and Cosmetology
January 2021– April 2021
• Organized student files in alphabetical order by last name.
• Filed completed Active, Graduate, and Withdraw student documents. • Organized and filed completed timecards in alphabetical order by last name. • Organized and filed Student Sign in Sheets and COVID Questionnaires. • Assembled Student Monthly Reviews and prepared Monthly Voucher or Notice. • Recruited new students and assembled the new Student Kits.
HR Recruiter Driveline Retail Merchandising
December 2019 – April 2020
• Assessed applicant’s knowledge, skills, and experience to best suit open positions. • Attracted suitable candidates through CareerBuilder, Zip Recruiter, Indeed, social media, and utilizing applicant tracking system.
• Completed new hire paperwork and onboarding details.
• Provided recruiting reports to hiring managers.
• Extended offers, negotiated salaries, and completed additional new hire orientations. • Conducted interviews and sorted through candidates to find the best talent for the position.
Quality Assurance Fehrer Automotive
June 2019 – December 2019
• Correctly placed material into molds prior to foaming process.
• Scanned air bag and performed visual inspections.
• Assembled metal bracket, trim, foam, hand tightened screws, finessed the bolster. • Communicated quality issues to operators on the line, shift lead and supervisor. • Removed a quality part from the molds.
• Identified when a mold needed release agent to avoid sticking and ripping of parts being removed from the mold.
Customer Service Specialist Ingles
January 2019 – June 2019
• Greeted Customers, assisted customers, made suggestions for sales etc. • Recommended items to customers and rung up customer orders. • Restocked service counter with items and maintained inventory counts.
Education
Certified Master Make Up Artist Tint school of Makeup and Cosmetology Graduated -October 2021
High School Diploma Greer High School
June 2019
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