Customer Service General Manager

DIANA GUEVARA

Objective:

To obtain a position where I can utilize my 6 years of knowledge in

sales, leadership and team development to help a company reach its highest potential. Aiming to apply my proven record of management and current business knowledge to self-develop in a new career. Experience:

AGV painting company Account Manager January 2022 - Present

Organization - Organize receipts and invoices, create spread sheets to represent budget and over all spending on large projects.

Responsibility - Answer phones and respond to emails regarding invoices, upcoming projects and billing. Purchase office supply and keep office organized. Run errands according to the needs of the owner.

Payroll - Keep track to employees schedules and clock in/out times. Create time sheets to present to owner weekly. Help manage checks, paystubs and keep payroll

organized for employees pay history.

Creating forms - Create Excel, Powerpoint, numbers spread sheet to represent budget and over all spending of large projects currently being worked on. Create any type of form based on need of the business and owner request. Mendocino Farms Manager April 2022 – December 2022

Coaching - Give effective feedback, develop team members to get them certified and prepare for portion and growth

Sales building - Managed controlling coast of goods sold, improve sales and increase profit

Hiring- In charge of all hiring process. Set up job boards online, conducted interviews, organized and conducted

onboarding and orientation. Managed training process and development

Customer service- Build relationship with guest, connect with business around the community to build sales and long term relationships.

Standards- Enforces and teach health department protocols to ensure food safety, while also maintaining company standards and mission and values

85c Bakery Cafe General Manager 2017 – 2022

Customer and client oriented - Respond efficiently and accurately to complaints and concerns

P&L - Manager financial reports to maintain a profitable business through monthly and yearly reports

Budget- Prepared monthly statements. Analyze sales based on monthly and yearly revenue, create a plan to improve sales, labor and profit.

Standards - Uphold company standards through training, encouragement and promotions. Maintained company

mission statement.

Labor- Overlooked and scheduled 25+ associates. Scheduled every department on a weekly basis while still maintaining labor budget.

Hiring- Responsible for souring, hiring, onboarding process and coaching, while providing a safe and welcoming work environment.

SKILLS :

Multitasker

Organized

Time efficient

Punctual

Detail oriented

Adaptable

Bilingual

Tech Savvy

Hospitable

Marketing

Great communication

Customer / Client service orientated

Fast typer

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