Data Entry Service Agent

LEONOR REYES E-mail: ***************@*****.***

Skills:

Excellent communication and organizational skills; self-motivated and trainable; familiar with office procedures: typing, filing, data entry, SAP, EDI

Bilingual: English/ Spanish and other languages.

Employment History:

01/2020 – Present Attenti, Inc. Memphis, TN

Customer Service Agent

Assisting law enforcement officers with troubleshooting, as well as providing probationers/parolees with actions to take, performing technical and procedural aspects of this position.

04/2019 – 10/2019 H.W. Jenkins Lumber Memphis, TN

Customer Service

Heavy data entry, filing, answering phones, sales

09/2013 – 12/2018 Johnson Bryce Corp. Memphis, TN

Customer Service Representative

Order entry and processing, forecast/inventory report to customers

SAP/EDI

Follow-up with shipping issues

Conference calls with customers

05/2012 – 9/2013 New Breed Logistics Memphis, TN

Training Coordinator

Helping to build up the training center for the Verizon branch.

Training new employees on the new skills [picking & verification] as well as safety

Data entry, planning and scheduling

12/2002 – 04/2009 J.L Payne Tax Services Memphis, TN

Tax Consultant – Seasonal

Preparing taxes [1040, 1040A, 1040 EZ]

Translating and interpreting for the Hispanic community

Answering phones, follow-up client cases with IRS

Notarizing documents

09/06 – 03/2012 Bryce Corp. Memphis, TN

Job Cost Clerk

Entering and summarizing job cost and production information

Working with production personnel to control inventory levels and ensure system integrity, reconciling discrepancies as needed

Weekly plate reconciliation, sales inventory and receivables report

Support of Shop Floor implementation, weekly sales reports

Finished goods sales and production report

11/05 – 09/06 Angles Communication Memphis, TN

Customer Service Coordinator/ Technical Dpt., providing technical support to customers and agents [Electronic Trouble Tickets]

06/05 – 11/05 Simos Insourcing Solutions Memphis, TN

Recruiter

Answering phones, translation [English-Spanish and vice versa]

Recruiting, filing and data entry

11/04 – 06/05 Randstad North America Olive Branch, MS Bilingual Consultant

Heavy data entry, answering phones, interviewing, filing

Employment verification, translation [English – Spanish and vice versa]

05/04 – 10/04 Latinos, Inc Memphis, TN

Office Manager

Extensive translation [high volume telephone and in person]

Liaison contact for the Hispanic community [Latino Memphis, Hispanic Business Alliance, La Prensa Latina, El Grafico of Memphis, Department of transportation, Shelby County Clerk Office, etc.]

Organizing community events for the Hispanic community

Education:

2010 - Cash and Tax-Basis Financial Reporting - AICPA Self-Study

04/03 – 07/03 [M.A.E.Y.C. / TN – CCPT] - Childcare training programs - Memphis, TN 01/01 – 04-01 [Coral Gables Adult & Comm. Ed. Ctr]-Web Design I (Front Page)

Coral Gables, FL

08/00 – 12/00 [Hialeah Adult & Comm. Ed. Ctr]- Business Systems & Technology II (Office 2000 Professional)- Hialeah, Fl

05/00 – 08/00 [Hialeah Adult & Comm. Ed. Ctr]- Business Systems & Technology I (Word 97)- Hialeah, Fl

05/1997 – 08/00 [U.N.E.A.C.] – Comm. & Public Relations - Holguín, Cuba

09/1995 – 02/1997 [Emile Zola Lang. Sch.]- Bachelor in German- Holguin, Cuba

04/1995 – 10/1995 [Ministry of Culture]- Cultural Events Guide - Holguin, Cuba

08/1989 – 07/1994 [Teachers Training College] - Master’s Degree (ESL)- Holguin, Cuba.

References and other experience available upon request.

Contact this candidate