Service Representative Customer
Resume:
Sonequa Barnes
**** ******* **., *******, ** ****1
***************@*****.***
PROFESSIONAL SUMMARY
Business Relationship professional with more than 20 years of experience in the customer service industry. Adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges, while being detail oriented and resourceful in organizing and completing projects. Powerful communicator demonstrated through verbal and written skills. Proficient in building and maintaining client relations, while providing exceptional customer service.
EXPERIENCE
July 2020 – Present Administrative Support Representative
CardLogic System
Atlanta, GA 30080
Provide exceptional customer service and support to in office and internet customers to secure line of credits for fuel. Schedule client meetings and support on site visitors.
January 2018 – June 2020 Sr. Customer Service Representative
Metro by T-Mobile
Atlanta, GA 30311
As a Senior Customer Service Representative, I was responsible for assisting the store manager and assistant store managers with opening and closing the store. Greet in-store customers and assist with upgrading and purchasing new phones and phone accessories. Detailed the use, operation and care of phone merchandise to new and existing customers. Assist customers with securing new internet plans or upgrading their current internet plans. Process orders, payments, returns, exchanges while following established processes and procedures to ensure customer satisfaction and compliance with company standards.
May 2000 – May 2015 Front Desk Reservations
Country Inns & Suites
East Point, GA 30344
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Updated customer accounts with add-on room charges, including minibar use and room service bills. Greeted daily visitors and customers upon arrival, helping and answering questions or concerns to build rapport and retention. Maintained transaction security checking payment cards against identification. Resolved service-related problems in an efficient and timely manner. Made and confirmed reservations. Computed bills, collect payments and made changes for guests.
EDUCATION
June 1996 High School Diploma
Benjamin E. Mays High School
Atlanta, GA 30331
SKILLS
• Customer oriented • Consistently met and exceeded Sales Goals • Skilled Problem solver
• Shipment Processing • Stocking • Retails Sales
• Detailed Oriented • Motivated Team Player • Merchandising • POS Systems Knowledge • Microsoft Office (Word, Excel and PowerPoint)
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