KIMBERLY CARTHEA JEFFRIES

aduxo9@r.postjobfree.com 336-***-**** 7022 Blanch Road, NC 27212

Summary

Friendly Medical Receptionist/Scheduler with the ability to build long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Able to work independently and maintains superb interpersonal skills.

Skills

Customer service

Scheduling and calendar management

Scanning and copying

Document editing

Advanced MS Office Suite knowledge

Professional and mature

Team collaboration

Patient paperwork

Excellent communication

Patient chart documentation

Undeliverable mail handling

Quality standards adherence

First Aid/CPR

Account payable and receivable

Computer skills

Basic math

Front desk operations

HIPAA guidelines

Telephone etiquette

Experience

Surgical Center Of Greensboro Greensboro, NC

Medical Receptionist

01/2022 - 08/2022

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Processed patient payments and scanned identification and insurance cards.

Protected patients by observing strict HIPAA guidelines.

Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Answered multi-line phone system and directed callers to requested personnel and departments.

Greeted each patient pleasantly and offered desk sheet for easy sign-in.

Cone Health LeBauer Endocrinology Greensboro, NC

Clinic Registrar

11/2014 - 10/2015

Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Updated patient financial information to ensure accuracy.

Addressed, documented, and responded to incoming and outgoing calls and correspondence.

Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.

Cone Health Guilford Neurology Associate Greensboro, NC

Referral Coordinator/MRI Scheduler

06/2014 - 11/2014

Scheduled patients according to availability, urgency and insurance authorization guidelines.

Developed productive working relationships with numerous insurance company representatives.

Documented services and collected required data for evaluation.

Prepared all required treatment records and reports.

Cone Health Pediatric Sub-Specialist Greensboro, NC

Clinical Scheduler

04/2012 - 06/2014

Created and maintained accurate and confidential patient files.

Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.

Updated patient financial information to ensure accuracy.

Addressed, documented, and responded to incoming and outgoing calls and correspondence.

Interviewed patients to collect medical information and insurance details.

Wesley Long Presurgical Testing Greensboro, NC

Lead Scheduler

10/2011 - 04/2012

Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

Education and Training

International School of America San Antonio, TX

Some College (No Degree) in Medical Billing & Code

Danville Community College Danville, VA

Some College (No Degree) in Psychology

Piedmont Community College Roxboro, NC

Certificate in Nursing Assistance

Virginia College - Birmingham Birmingham, AL

Some College (No Degree) in Business Administration And Management

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