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E: ***********************@*****.*** 720-***-**** A: West Des Moines, IA 50266
PROFESSIONAL SUMMARY
Professional with over 4 years of experience, specializing in administrative work. Skilled in prioritizing and completing tasks independently, experienced with onboarding, training and, speak multiple languages. Highly ethical, organized and able to speak with individual of all levels.
WORK HISTORY
Athene - Document management representative
West Des Moines,IA 8/1/2022-now.
• Recognizes and Indexes scanned documents for all business units using 1400 document types.
• Analyses and prepares all policy related mail to be scanned to the appropriate business units
• Responsible for assigning documents to the correct work lists received via fax servers
Beacon of Life, The Beacon - Resident Assistant
Des Moines, IA 08/2020 - 10/2021
• Received and directed incoming calls to appropriate department or individual.
• Managed all digital files/documents for our system.
• Assigned as well as aided with projects, ensuring guidelines and expectations from management are met.
• Guided all new residents through the intake process assisting them to get settled in the facility
• Conducted scheduled and random drug tests on residents.
• Facilitated orientation, providing all information regarding program rules and expectations.
• Main point of contact for all training in the facility.
• Conducted all program training for new hires and residents.
• Set up virtual and in-person meetings for clients, community partners and stakeholders.
• Dispensed medication to residents as directed by the supervising physician.
• Assisted clients navigate their personal, financial and career goals.
Plastic Component, Inc - Quality Auditor & Data Entry, Engineer Grinnell, IA 08/2016 - 07/2020
• Inspected parts from production line for defects.
• Entered all parts information into company system; coding per location of the warehouse and customer ordering.
SKILLS
• Communication
• Customer Service
• Multi-lingual
• Document Prep
• Client Relations
• Onboarding New Hires
• Group Training
• Manage Calendars
• Zoom Meetings
• Career Goal Planner
• Mail Handling
EDUCATION
Azad University Tehran, Iran
Bachelor of Science
Counseling
Allameh Tabatabai University
Tehran, Iran
Kindergarten Teacher, Certification
Des Moines Area Community College
Ankeny, IA 2021
Community Healthcare Worker (CHW)
Certification
CERTIFICATIONS
• Certified - Community health Worker
(CHW)
LANGUAGES
Persian Native /Bilingual
SOTOUDEH KHALILIAN