Data Entry Service Representative

SKILLS

EXPERIENCE

RACHEL

MARTINEZ

916-***-**** • *******@*****.*** • Citrus Heights, CA 95610

Leadership skills

Multitasking

Communication Flexibility

Problem solving

Customer service

Quick learner

Inventory

Reliability

Data entry

Research

Analysis

Quality Control Schedule Management

Decision Making

Workflow Management

Claims Specialist

MMC Group Remote, CA Feb 2022-Current

Make outbound calls as needed to interview employers for information verification to resolve any noted issues and discrepancies

Evaluated digital records, testimony, and reports in order to provide a decision to the department. Review, investigate, and determine claimants eligibility for Unemployment Insurance benefits in accordance with laws, regulations, and polices.

Worked with available tools, such as, CUBS, OTECH, EDD DESKTOP. Participated in meetings, workgroups, new projects, including process improvement. Customer Service Representative

Health Net Remote, CA Jul 2021-Jan 2022

Billing

Claims/ case working

Data entry

File/Enter Appeals and Grievances

Customer service

Medical terminology

Word/Excel training

Call flow training

Live chat

Troubleshooting

Assistant Manager

Rubio's Roseville, CA Jan 2021-May 2021

Data entry

Supervised staff in daily store maintenance and ensured professional housekeeping standards within the store

EDUCATION

LANGUAGES

Met regularly with the Community Manager and Regional Manager to discuss community performance Maintained professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards

Assisted Store Manager in protecting and securing all company assets, including store cash Educated crew and customers regarding product information and brand initiatives Interacted with guests, resolved complaints and ensured exceptional guest service Ordered food shipments, entered to the systems.

Shift Lead

Rubio's Roseville, CA Mar 2020-Jan 2021

Maintained consistent work attendance and punctuality record Supervised, led, trained and developed all team members Worked flexible schedule, including evening and weekend hours Communicated any shift problems to the immediate supervisor Handled high stress situations, ambiguity and changing priorities Assisted department supervisor with day-to-day needs of the facility Resolved guest complaints quickly, while maintaining positive guest relations. Kitchen Cook

Rubio's Roseville, CA Oct 2019-Mar 2020

Followed and upheld all health codes and sanitation regulations Demonstrated interpersonal and communication skills, both written and verbal Prepared guest orders in a friendly, timely and efficient manner Supported a strong working relationship with store management Maintained role model standards in grooming, professional appearance and communications Demonstrated excellent people skills, both in dealing with guests, as well as employees Checked all kitchen equipment and set it up for daily use. Cashier Team Lead

Rubio's Roseville, CA Sep 2018-Oct 2019

Assisted store manager with overall operation of retail store Utilized strong decision-making skills to successfully solve customer issues Utilized effective coaching, teaching and training to develop successful team members Monitored product collections and provided recommendations and feedback to managers Maintained friendly and courteous demeanor while providing fast and efficient service to customers Replenished condiments, beverages and general supplies while maintaining service area cleanliness. High School Diploma

Walnut Wood High School Rancho Cordova, CA May 2020 Spanish:

Native/ Bilingual

Contact this candidate