Dock Clerk Data Entry
Resume:
CHARDONNAY NELSON
*************@*****.***
Professional Summary: Observant leader completely customer and results driven. My goal is improve on the processes implemented and ensure that changes are communicated effectively. I aim to earn the trust of my peers by providing keen attention to detail learned from my various experiences while working my way up through the company and supporting many different partnerships. Enhancing site morale and being an advocate for both operations and the associates has strengthened the bridge between the two.
Qualifications: Knowledgeable in making quality a priority and ensuring our customers our completely satisfied. Making customer relations the pinnacle concern and focus. Supportive of both the operations as well as the associates in the most efficient way possible. A believer in criticizing a process to extract more meaning to provide our customers with unparalleled care. Open and accepting of criticism and feedback in all aspects.
Soft Skills: Problem Solver, Team Player, Reliable, Resourceful, Proactive
WPM: 45
Education
University of Phoenix, Phoenix, Arizona Graduating GPA 3.4
Masters in Business Administration September 25, 2021
Texas College, Tyler, TX Graduating GPA 3.0
Bachelors of Science in English May 5, 2012
Experience:
10/31/2022- Present Employee Resource Center Disability & Leave Team Lead
Manage and lead a team of Support associates who provide services in the disabilities and leaves space.
Coached and mentored team to ensure metrics and performance objectives are being met.
Developed and implemented training programs to help the productivity of the team.
Improved customer satisfaction by making sure that customer impacting issues are resolved in a timely manner.
Provided knowledge and awareness to outside forms of training material to be implemented to encourage a higher customer satisfaction.
10/2021-10/2022 SR. Human Resource Assistant (ONT1)
Launched SAN5 in San Diego,CA April 2022 and trained Site HR team on standard work and best practices.
Improved SAN5 Identified and Engage numbers from 25% to 100%, which has increased site enthusiasm.
Coached Operations leaders on corrective action progression and implemented Positive recognition across the site
Assisted and trained the site HRBP with development and the execution of strategies related to organizational effectiveness.
Provided unique and inclusive ideas for associate engagement to boost site morale.
Identified, recruited and hired associates to alleviate some of the day to day task’.
Assisted on dissolving employee relation matters and escalations in a timely manner.
Developed site HR on functional relationship building practices for improved cooperation amongst leaders.
Presenter for Mental Health & Well Being Matters Live Podcast
OPS Intern Program Champion ensuring new Area Manager’s are set up for success
Successfully rolled out Part time to Full time Conversion and brought the percentage from 8% Full time to 18%
Trained L4/-L6 leaders on Adapt progression
Selected as the Neighborhood Health advocate and was filmed and spoke on the benefits of the on Crossover Health; and Amazon specific benefit the Amazonians and their families.
Since the Launch the partnership with the Neighborhood Health Center has 83.7% of associates signed up for the program.
06/2020- 10/2021 (ONT1) Human Resources Assistant
Successfully Opened and supported CNO5 in Chino Hills, CA 08/2020
Successfully Opened and supported AZA9 in Glendale, Arizona
Successfully opened and launched home site ONT1 09/30/2021
Successfully Launched Neighborhood Health Center; an opportunity presented by Crossover Health for associates to utilize with or without Health insurance
Team leader for Daily HR Communication calls presenting attendance trends and also reporting our engage percentages with all of Leadership
By incentivizing the perks of being a blue badge associate I was able to successfully convert 175 seasonal Associates to Part time blue badge Amazon Associates bringing the sites Blue Badge % to 93% on a goal of 100%
06/2019-06/2020 (XIX2/XIX7/LGB5) Process Assistant
oI saw the type of freight coming in and made the conscience decision to make some changes. Eliminating some of my headcount would allow more movement on my dock. Allow a freer flowing system, associates were able to increase their processing and we were able to surpass our goal.
Used expertise with industry office software tools to project and align shipment goals across multiple Operational Shifts. This took in-depth knowledge of Inbound and Outbound processes to determine and execute plan of action for each shift with minimal oversight.
Successfully launch, move, and set up on cross dock XIX7 in 10/19
oThe entire dept from associates to scanners to tables had to be physically and virtually moved; and this was completed during a full running shift
07/2017-06/2019(LGB4) Receive Associate, Problem Solver, PG/Interim Dock PA, Interim Dock Clerk
Receive Associate
Receive and stow items without quality error exceeding benchmark expectations.
Using the forklift; safely unload trailer upon arrival under the 2-hour standard time.
Transport received freight to stowing area safely and quickly ensuring that customer items are ready to be pulled
Problem Solver
Verify incoming freight each hour and making sure that it is sent or has arrived at the correct building to ensure customer promise
Ensure that all Problem solve items are either processed or damaged out correctly, safely and in a timely manner
PG/Interim Dock PA/Ship Clerk
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