Customer Service Call Center

Cassandra Todd

I love working with people and hope to have a job in helping others. I have YEARS of customer service work...including waitressing, care taking, working in call centers (verizon), sales, and the last four years I've worked a job being a assistant which required a mixture of all of those skills I learned throughout the years! I started out with sales at a young age and can sell any product I believe in! I am efficient wnd knowledgeable when it comes to quickbooks, Google and alot of other computer related tasks. I had a store on shopify for many years and did network marketing for a makeup company where I reached close to the top of the company. I recently started a non profit called FIGHT For A Life Worth Living and wish one day to take that to a higher level. I am currently enrolled in college at UMA for a diploma in Medical Coding&billing and hope to have a side career doing that one day also! Any task put in front of me I'm more than confident I will figure it out, give it my all and go over and above. 417 Hammond Ave. Mans eld,OH 44902 419-***-**** aduxnc@r.postjobfree.com WORK EXPERIENCE

Neumeister Inc. — Assistant/Secretary

Logans Roadhouse — server

Bu alo Wild Wings — server

Apac Customer Service — Customer Service Represenative 10/2018 to Present, Upper Sandusky, Ohio

I work as a assistant for Neumeister Inc who owns multiple businesses in the Upper Sandusky Ohio area including ve rentals, NAPA auto, multiple o ce rentals, four sprint race cars/teams etc. I answer all calls regarding sales and inventory for certain businesses, make phone calls, take messages, schedule appointments, ordering items, quickbooks, billing, sales of units and parts, errands, ling, organizing les and much more. Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.

03/2014 to 08/2016, Mansfield, Ohio

Took all food and drink orders, used and became familiar with POS systems, upsold drinks and appetizers, ran food, re lled drinks, cashed customers out with my personal bank, running sidework, cleaned section, opening sidework, bussed tables, greeted/,sat customers,did end of shift cashout of our personal bank used during our shift and much more 11/2012 to 09/2014, Mt. Vernon, Ohio

Took all food and drink orders, used and became familiar with POS systems, upsold drinks and appetizers, ran food, re lled drinks, cashed customers out with my personal bank, running sidework, cleaned section, opening sidework, bussed tables, greeted/,sat customers,did end of shift cashout of our personal bank used during our shift and much more 10/2006 to 02/2009, Green Bay, Wisconsin

Innovative Community services — personal care worker EDUCATION

Ultimate Medical Academy — Medical Coding&Billing

Southwest High School — High School Diploma

Worked for inbound call center that subbed call center jobs for other companies. I worked in the Verizon Wireless department where we answered inbound calls related to troubleshooting, paying bill, rundown of their bill, adjustments of their bill, sales, adding multiple lines, activation of cellphones, technical service issues not escalated,adding features, removing features, questions regarding phone or account, taking payments, locked out accounts, credits to accounts and much more!

03/2008 to 11/2009, Green Bay, Wisconsin

Worked in a independent living facility taking care of 4 woman who had developmental disabilities and cerabal paulsy who were full assists needs, helped with everyday activities and needs such as Cleaning, grocery shopping, cooking, gate belt assist (for one lady), transferring from chair to bed, changing clothes, showering, changing nightly pads, bathroom(clean up), shaving, and so much more. Honestly, the job was amazing and so were the woman I cared for. 08/2022 to Present

08/2000 to 05/2004

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