Virtual Customer Service Representative

BLONDINA ESTIME

508-***-**** • aduxnb@r.postjobfree.com • Brockton, MA • https://www.linkedin.com/in/blondina/ PROFESSIONAL SUMMARY

Experienced customer service representative with over two years of experience in telephone, email, and virtual customer service. Highly familiar with customer relationship management (CRM) systems and software, conflict solution, and customer escalations.

Knowledge and Skills Areas: Customer Support, Strategic thinking, Product knowledge, Time management, Lead qualification, Relationship building and Setting goals. PROFESSIONAL EXPERIENCE

GreenLightning Management Inc. Braintree, MA

Sales Representative August 2022-January 2023

● Worked as a sales marketer with Verizon Fios, assigned 200- 300 leads every two days

● Sold Verizon Wireless phone lines through Verizon Optix System

● Customized packages based upon customers television desires and used internet speed through Verizon Optix System

● Sold internet, cable, and home phone packages to new customers by knocking on their doors and building relationships with them

● Became a corporate trainer by achieving 8 sales per week and creating my own team which I supervised High Point Treatment Center, Inc. Brockton, MA

Administrative Assistant March 2020- July 20222

● Handled confidential and sensitive department informations with discretion

● Provided front desk functions of greeting patients, checking in, and registration/admission for services, including completion of pre-admission documentations

● Assisted Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc.

● Verified patient insurance via phone or online and collected applicable copays for services

● Resolved claims issues with third-party insurance carriers and facilitated requested information in a timely fashion

● Provided support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible

Chipotle Mexican Grill Boston, MA

Crew Member February 2018- January 2020

● Meet daily sales quota, performing daily sales via 500+ daily transactions maintaining a perfect cash register under time pressure

● Provided excellent customer service, ensuring pricing accuracy throughout the day

● Performed multiple tasks such as (e.g., handled up to 2,000 customer transactions per week, interacting with customers, and keeping the store shelves stacked)

● Provided outstanding customer service and satisfaction in every point of contact, especially when resolving customer complaints

EDUCATION

Massasoit Community College Brockton, MA

Networking and Security Certificate September 2022-Current

● Demonstrate a deep understanding of Information Security threats, countermeasures, mitigation strategies, and “Best Practices” for Information Security practitioners in today’s environment.

● Demonstrate deep understanding of Cisco network technology and systems.including wireless system

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