Danielle Maestas
Jurupa Valley, CA *****
*******************@*****.***
Dedicated Manager and Data entry specialist . Professional, detail-oriented with demonstrated strengths in customer service, time management and trend tracking and transferring of data. Great at troubleshooting, scheduling, building an enjoyable culture for the team and managing day to day operations. I enjoy being present and very hands on. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Authorized to work in the US for any employer
Work Experience
Data Entry
Confidental Company - Jurupa Valley, CA
May 2021 to Present
• Transfer data from paper or pdf into computer files or database systems using keyboards, data recorders or optical scanners
• Verifies all information is keyed accurately and in a timely manner
• Create spreadsheets with large numbers of figures without mistakes
• Verify data by comparing to source documents
• Update existing data
• Retrieve data from the database or electronic file as requested
• Perform regular backups to ensure data preservation
• Sort and organize paperwork after entering data to ensure it’s not lost
• Check email daily
• Fast typing skills, knowledge of touch typing
• Excellent knowledge of word processing tools and spreadsheets
• Great attention to detail
General Manager
SmashBurger LA LIVE
March 2016 to April 2021
• Recruited, trained, and developed top-quality service industry talent.
• Running day to day operations and managing the P&L.
• Trained, inspired, and motivated employees to deliver 100% guest satisfaction targets.
• Managed establishment finances, including counting cash and receipts and completing bank deposits.
• Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies.
• Improved business operations by tracking trends and adjusting business strategies to better align with needs.
• Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
• Controlled costs with effective supply management and monitoring of food use.
• Customer support
General Manager
Round Table Pizza
January 2013 to February 2016
• Supervised staff at 3 locations, managing all facets of day-to-day operations.
• Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems.
• Guaranteed top-notch service standards and memorable customer experiences for every guest.
• Controlled day-to-day operations with shift management strategies and effective food and labor controls.
• Worked with FOH and BOH staff to support superior service delivery.
• Improved team knowledge and abilities by training each in proper procedures and standards. Front Desk Receptionist
Park Regency Retirement Center - La Habra, CA
January 2013 to August 2015
• Sort mail
• Answer phones
• Take new resident info
• Help open dining halls/ activity rooms
• Help with activities
• Assists family members
• Help residents make transportation appointments
• Filing
Education
High school diploma in Business Management
Chaffey Community College
June 2018 to Present
Skills
• Payroll
• Management
• Forecasting
• Restaurant Management
• Employee accountability
Inventory control
Customer service
Creating business plans for slower seasons
Sales projections managing P&L
Hiring and training
• Microsoft Excel
• Microsoft Word
• Google Docs
• Microsoft Powerpoint
• Help Desk
• Software Troubleshooting
• Microsoft Windows
• Desktop Support
• Customer support (4 years)
Assessments
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient June 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient September 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Customer Service — Expert
September 2020
Identifying and resolving common customer issues
Full results: Expert
Warehouse Shift Leader — Proficient
October 2020
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
General manager (hospitality) — Expert
April 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Expert
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Food safety — Highly Proficient
July 2021
Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Working with MS Word documents — Proficient
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Management & leadership skills: Planning & execution — Proficient June 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Work motivation — Expert
August 2022
Level of motivation and discipline applied toward work Full results: Expert
Customer service — Expert
September 2020
Identifying and resolving common customer issues
Full results: Expert
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Planning & execution — Proficient June 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Data entry: Attention to detail — Proficient
November 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Planning & execution — Proficient June 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Work style: Conscientiousness — Expert
December 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Highly Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
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