Customer service

Jaimee Sanders

Email: ******.********@*****.*** Phone: 612-***-****

Summary of Qualifications

I’m responsible, accurate, courteous, and knowledgeable. I’m also patient, friendly, attentive, neat & clean, with excellent time management, communication, organization, and computer skills in Reynolds-Reynolds, Microsoft office suite (Outlook, Word, PowerPoint, Excel, Access), Google Suite, Delta Term, and Snapp

Education

Minnehaha Academy, Minneapolis, MN College Preparatory Emphasis

Saint Paul College, Saint Paul, MN

Work Experience

Delta Air Lines

Gate Agent/ Ticketing Customer Service Agent 04/15- Present

Greet customers and guide and assist them with the ticketing and baggage check-in process.

Use a computer to sell, print and reissue tickets.

Manage the check-in process, ensuring that customers have the proper documentation for travel.

Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

Practices safety-conscious behaviors in all operational processes and procedures.

Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.

Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Practices safety-conscious behaviors in all operational processes and procedures.

Ramp operations/Baggage Handler

Safely lift, load, unload, and transport baggage to and from aircraft.

Manage paperwork and flights

Having time management

Following security procedures for the safety of guests and co-workers

Training new hires

RTSM Transfers

Oversee and coordinate execution of operational excellence in areas such as baggage performance.

Serve as an operational expert to a frontline team while developing leadership capabilities.

Develops operational knowledge while gaining experience in performance management.

Distributing paperwork to agents, so that baggage can be delivered to claim to meet our bags to claim numbers.

Luther Brookdale Chrysler Jeep Dodge Dealership

Cashier/ Receptionist 02/14-04/15

Receives and processes payments for products and services

Operates the complete POS system and other required software

Accepts responsibility and accountability for money drawer

Coordinates questions and issues with the appropriate department personnel

Addresses customer concerns and issues or escalates them as needed

Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.

Ensures that all customer contact information is up-to-date and accurate

Attends all staff meetings, trainings, and educational classes as required

Follows all safety and security procedures

Helps educate/train new staff members

Performs other duties as assigned

The North Face

Sales Expert/ Key holder 09/13-06/14

Serve as a one stop resource for customers providing them with relevant product, community, and activity-based knowledge and recommendations

Demonstrate a willingness to learn and to share relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer

Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs

Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment

Assume cashier duties as needed

Assist in the execution of all Loss Prevention initiatives

Assist in the overall visual and operational maintenance of the store

Lola Clothing BCBG

Key Holder/ Assistant Manager 05/11-09/13

Direct Sales floor activities, ensuring excellence in customer service and resolving store level problems.

Establish sales goals, manage budgets, device sales forecasts, and consistently maximize sales and profits

Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating

Manage merchandise selection, window displays, and stocking, working directly with vendors

Work with corporate management developing local marketing and advertising strategies

Charisma Creations Salon

Receptionist 09/13- 06/14

Answered a high volume of phone calls responding to all inquiries and questions

Welcomed visitors by greeting them, in person or on the telephone

Managed calendar and scheduled appointments

Maintained security by following procedures

Maintained safe and clean reception area by complying with procedures, rules, and regulations

University of Minnesota Landscape Arboretum

Landscaping/Marketing/Sales 05/09-8/11

Produced basil

Harvested and Marketed Basil to restaurant owners, ice cream shops, business calls with other organizations.

Built relationships with business owners

Warm and cold Calls

Face to Face and over the phone interaction with clients

Contact this candidate