Data Entry Collections Customer
Resume:
Bobbie Pinkstaff
Jacksonville, NC *****
************@*****.***
Motivated office manager proficient in data entry and payroll. Thrive in dynamic and fast-paced environments. Seeking position of increased responsibility with room for advancement. Relocated back to Jacksonville NC after being in Georgia for 2 1/2 years. Willing to travel up to an hour for right position
Work Experience
Pharmacy Help Desk Agent
ResultsCX - Jacksonville, NC
September 2021 to Present
Build customer relations, provide timely results for member needing assistance with COB. Transfer to correct departments. Use COS tool to assist in providing members their medication. Assist providers in obtaining prior authorizations. Escalating dire need requests. Communicate and show empathy when on the phone with member, providers and pharmacy. Assist with formularies and faxing over correct forms for medications, while maintaining a remote office setting. Office Manager
JAKES AUTO & TRUCK SALES - Jacksonville, NC
February 2021 to Present
Administered company database, including troubleshooting, maintenance, updates and reports generation.
Ordered all office supplies including ink cartridges, toner, and paper. Handled all incoming business and client requests for information. Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving. Prepared vendor invoices and processed incoming payments. Received, screened and routed incoming calls.
Completed weekly payroll for 3 employees.
Maintained computer and physical filing systems.
Arranged transport for repossessed cars out of state Administrative Assistant II
US Auto Sales - Athens, GA
January 2019 to January 2021
Assist management with day to day operations. Upload deals to underwriting and visual vault. Log in sales reports to excel. Enter receipts into company credit card site. Process incoming payments. Pend deals for title tech and warranty information for stone eagle. Close deals and prepare paperwork to be sent to corporate office.
Office Manager
JAKES AUTO & TRUCK SALES - Jacksonville, NC
December 2012 to January 2019
Administered company database, including troubleshooting, maintenance, updates and reports generation.
Ordered all office supplies including ink cartridges, toner, and paper. Handled all incoming business and client requests for information. Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving. Prepared vendor invoices and processed incoming payments. Received, screened and routed incoming calls.
Completed weekly payroll for 3 employees.
Maintained computer and physical filing systems.
Arranged transport for repossessed cars out of state Server
Baked pizza - Sneads Ferry, NC
May 2013 to December 2013
Skillfully promoted items on beverage lists and restaurant specials. Continually monitored dining rooms for seating availability, service, safety and well-being of guests. Displayed enthusiasm and knowledge about the restaurant's menu and products. Managed customer flow and backed up lines to reduce checkout wait time. Adhered to safe work practices.
Addressed guest concerns and resolved all issues to guests' satisfaction. Maintain clean, neat and properly stocked check stand area. Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
Sales Assistant
Harley Davidson Inc - Jacksonville, NC
September 2010 to June 2012
Processed cash, check and credit card payments.
Accepted and finalized product returns.
Opened new merchandise and stocked sales floor racks and shelves. Trained new employees on customer service, money handling and organizing strategies. Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Asked appropriate open-ended questions to discover prospects' needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Education
Certificate in Clinical medical assistant
Montana State University - Bozeman, MT
August 2018 to April 2019
High School Diploma
South Brunswick High School - Southport, NC
1993
Cape Fear Community College - Wilmington, NC
Skills
• PAYROLL
• CUSTOMER SERVICE
• ACCOUNTS PAYABLE
• DATA ENTRY
• CLERICAL
• billing
• office management
• accounting
• Administrative Assistant
• Excel
• Outlook
• Database Administration Administrative support Teamwork and collaboration Accounts payable Clerical support Payroll and budgeting Credit and collections Customer service Bookkeeping Data entry Scheduling Contract negotiations Mail handling Excellent multi-tasking ability Team building Team leadership Organizational skills Friendly nature Office management Business administration
• Accounts Receivable
• Human Resources
• Personal Assistant Experience
• Financial Report Writing
• MICROSOFT OFFICE
• Account Reconciliation
• HIPAA
• Documentation review
Assessments
Basic attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Clinical Medical Assistant
Contact this candidate