Service Representative, Medical Assistant, Health Administration exp

KARON J. SHIELDS

Mobile: 757-***-**** / Email: ***********@*****.***

“An Intrinsically Motivated, Self-Directed & Dedicated

Professional Committed to a Job Well Done”

PROFESSIONAL EXPERIENCE:

Schneider & Associates, 12/2018 - Current

Office Manager

Schedule court reporter services for several contracted District Courts and attorney needs

Process court transcript requests from District Courts and attorneys (Retained or Court Ordered)

Coordinate legal correspondence regarding the Company

Ensure all transcripts are filed and delivered within District Court timelines

Maintain professional work relationships between the Company, Courts, Attorneys and personal citizens requiring legal guidance

IBEX Global, 8/2017 – 10/2018

Customer Service Representative

Processed applications and various requests for applicants and existing clients

Assisted clients with credit card and monetary issues

Verified legal documents and banking transactions

Identified and documented fraudulent activity

Collected, documented, and assisted with lost and found reports

Provided a thorough customer service experience by solving client complaints or issues

Peninsula Agency On Aging, 7/2016 – 11/2016

Program Manager

Managed company employees, to include scheduling, employee relations, communication, etc..

Performed an array of administrative functions

Managed correspondence for entire office

Maintained multiple calendars

Created scheduling

Utilized multi-line phone

Covenant Care, LLC, 2/2010 – 2/2015

Partner/Administrator

Ensured that comprehensive home health services are delivered for the eligible population and are prioritized to meet program contractual outcomes

Complied with CMS and Virginia laws and regulations; achieved Medicare accreditation

Ensured that all patients have an initial assessment completed and initial care plan goals

Guaranteed that patients receive face to face individual support, family and caregiver support as needed to meet priority goals in the patient's care plan

Managed the company budget and fiscal operations, as well as day-to-day operations

Implemented governing body directives and implement the organizational policies and procedures.

Recruited, employed, and retained qualified personnel to maintain appropriate staff levels

Trained and evaluated employees

Harmony Health Care, 5/2007 – 2/2010

Business Manager

Supervised staff of 17 to ensure the safety, dignity and care of clients

Interviewed, hired and evaluated staff performance

Collaborated with the entire care team to identify and address barriers to care

Implemented all policies and procedures in accordance with State requirements

Compiled all patient information to keep files current and accurate

Coordinated support needs for patients using available clinical resources and community-based Care Coordinators for education and outreach

Scheduled staff for all clients 7 days per week; including providing 24 hour care

Represented the company at various community and organization functions

Networked and marketed on behalf of the company

TECHNOLOGY:

Software Proficient: MS Office: Word, Excel, PowerPoint, Email, Outlook, Internet

EDUCATION & CERTIFICATIONS:

Strayer University

Bachelor of Science in progress

Health Administration Program

Certified Senior Advocate, 6/2011

Medical Careers Institute

Medical Assistant Degree

December 2003

References available upon request.

Contact this candidate