Data Entry Customer Service

KARLA YANE

718-***-**** ***********@*****.***

Summary

Enthusiastic customer services professional with strong background in quality assurance, protocol adherence, and directly interfacing with industry customers. Knowledgeable in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Experience

Customer Service Lead 02/2022 to Present

Phoenix MedCom ( Remote)

Provided continuous improvement and provided exceptional customer service to the customers.

Continuously communicating with team members throughout the day to make sure everything is being done proficiently. .

Work cooperatively with internal and external business partners and customers in accordance with the company’s mission, vision, and values.

Handled customers for 14 different departments of Columbia-NYU hospital.

Handled all escalations and provide follow up, handle weekly reports, and customer surveys.

Handled 100+ customer calls and emails per day

Customer Service Specialist (Remote) 03/2019 to 12/2021

Knockout Pest Control

Delivered a helpful support experience through creative problem solving, a consultative approach, and a deep and thorough knowledge of the company’s mission.

Upheld quality control policies and procedures to increase customer satisfaction.

Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

Resolves service-related complaints and complex calls with guidance from others on more complex calls.

Executed and developed methods to obtain post-production product feedback from customers.

Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.

Handled company email and high volumes of calls each day.

Customer Service Representative 07/2017 to 02/2019

VXL Medical Care

Answered inbound calls, chats and emails to facilitate patient care.

Fielded patient complaints and queries, fast-tracking for problem resolution.

Upheld quality control policies and procedures to increase patient satisfaction.

Escalated patient concerns, issues and requirements to supervisors for immediate rectification.

Mentored new employees on procedures and policies to maximize team performance.

Managed front desk for the office

Providing clerical and reception service for multiple providers.

Skills

Efficient and Detail-Oriented

Email Support

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Knowledge of MS Office, databases, and spreadsheets

Data Entry

CRM/EMR Software

LiveChat

Billing Adjustments and Refunds Review

Data Entry

Analytics

Maintain accurate records.

Education and Training

Diploma/Degree

Hofstra University Associates of the Arts 2019

Arizona State University Pershing bachelors degree Current

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