Customer Service Data Entry
Resume:
Kristy Murphy
Your Dedicated Multi-Talented Multi-Skilled Future Employee
Lexington, SC 29073
******.*.********@*****.***
The experiences gathered from many years of many various positions, I have learned that I never stop learning and given the proper training and support I can excel at any job I put my mind to. I'm not here for a paycheck, I'm here to find that one job that's going to challenge me, engage me, reward me mentally as well as personally, and teach me something I can see myself using often in my day-to-day life. A job worth doing is worth doing right, but don't just 'get it right'. Get it right so you only have to do it once.
Authorized to work in the US for any employer
Work Experience
Order Processor
Shipt
August 2020 to October 2022
• Fulfill customer orders by going to the store of their choice and picking all items requested
• Maintaining communications with customer in case substitutions are required
• Able to make best judgment substitutions if customer wishes or is customer is unable to be contacted
• Deliver order to customer's location within the set time period. Call Specialist
ASD - Answering Service for Directors - Columbia, SC June 2021 to January 2022
• Provided phone Answering services for Funeral Homes located throughout the USA and Canada
• ranging from calls from potential customers with questions about any services the funeral home provided
• Provided any information on current or upcoming funeral services
• taking down information about recent deaths from other directors/emt/hospital or hospice staff/police/ family
• Handled calls for other types of accounts including casket/funeral supply orders, coroner/medical examiner offices, pet death facilities, hospice companies, and cleanup crew services
• maintain a professional attitude and keeping compliant with confidentiality agreements in place Correctional Officer/Property Room Corporal
South Carolina Department of Corrections - Columbia, SC January 2019 to August 2020
• Received the Academic Award during Basic Training
• Work for Division of Security/Travel Team (Mr Stirling's project)
• Follow all policies set for handling inmates and institutional situations
• Report any incidents that may occur during my assigned shift, including any failure to follow policy by fellow officers
• Earned Promotion to Property Room Corporal of Manning Pre-Release/Work Release Institute (Interview Panel consisting of upper/supervisory staff testing job knowledge of current position and position applied for)
• Responsible for handling incoming inmate mail, recording all personal property not obtained through commissary or canteen, inmate transitions from other institutions to Manning and/or transitions from Manning to release back to society
Master Grill Operator
Waffle House - Lexington, SC
May 2016 to January 2019
• Was put in charge of 3rd shift by myself after 2 days classroom training and 3 days active otj training
• Was promoted to Master Grill Op in less than 3 months from hire date
• Maintained superior job ethics to always provide correctly prepared food that was picture perfect for the customers' dining experience.
• Manager in charge on 3rd Shift while no formal manager was present
• Performed daily inventory and quality checks compliant with DHEC Cashier/Customer Service
Pitt Stop Convenient Store - Columbia, SC
April 2015 to April 2016
• Use a POS system to ring up customers
• activate/deactivate gas pumps
• keep public areas inside and outside clean and free from obstructions
• Perform stocking duties in various climates including inside coolers/freezers
• responsible for end of shift drawer balances
• travelled to different stores in the area to fill in at stores that were short staffed including some stores that required me to hold keys and security codes to be able to secure cash at close of business day and lockdown store properly by myself without management/supervision
• self starter and ability to work without direct supervision to keep busy during shifts and periods of time without customer interaction
Billing and Gen Customer Service Rep for Directv
Teleperformance USA - Columbia, SC
November 2013 to February 2015
• Superior Customer Service that was recognized by the company with blue Diamond Club Status award for perfect call stats and zero customer complaints for a min of 3 months
• Awarded Employee of the Month same month as previous award in Oct 2014
• Consistent work performance
• Met sales quotas and other metrics
• Followed all policy and procedures as outlined by client contracted to perform customer service for
• Managed customer accounts
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Child Care Worker
SCHOOL AGE PROGRAM - Spangdahlem Air Force Base
August 2008 to January 2010
• Provided a safe, fun, and educational environment for the children of working members of the United States Air Force currently serving at Spangdahlam AFB in Germany.
• Created and implement engaging and educational activities, allowing for any child in the program
(ages 5-10) to interact, learn, and feel accomplished in succeeding at an activity with minimal adult interference.
• CPR certified
• Responsible for keeping tract of assigned children while out on field trips around Germany and the surrounding countries.
• Prepared meals and snacks as scheduling required following proper nutritional standards Education
Certification in Full Stack Web Development
Midlands Technical College - South Carolina
January 2023 to Present
Associate in Arts (AA)/Undergraduate in Interdisciplinary Studies Midlands Technical College - West Columbia, SC
August 2022 to Present
High school or equivalent
Lexington High School - Lexington, SC
August 1999 to May 2001
Skills
• Time Management
• Cash Handling
• Management
• Law Enforcement
• Security
• Conflict Management
• Writing Skills
• Computer Skills
• Leadership
• Customer service
• Food Productions (5 years)
• Food Preparation
• Surveillance
• Data Entry
• Loss Prevention
• Typing
• Quality Assurance
• Sales
• Interviewing
• CCTV
• Administrative Experience
• English
• Order Entry
• Microsoft Word
• Troubleshooting
• Supervising Experience
• Food Safety
• Food Handling
• Retail Sales
• Transcription
• Pricing
• Help Desk
• Microsoft Windows
• Technical Support
• Computer Networking
• Desktop Support
• Food Production
• Sales (10+ years)
• Retail sales (10+ years)
• Customer service (10+ years)
• Customer support (10+ years)
• Customer retention (10+ years)
• Filing
• Microsoft Office
• Organizational skills
• Live chat
• Order picking
• Order fulfillment
• Inventory control
Awards
Blue Diamond Club Award Recipient - Teleperformance USA November 2014
Limited award given to select employees company/world wide for maintaining perfect stats/metrics and perfect customer service
Academic Award SCDC Academy Class
March 2019
Award given for highest testing grade average during Academy Training for South Carolina Department of Corrections
Employee of the month - Pitt Stop Convenience Stores October 2015
Received employee of the month for exceptional work, going above and beyond by volunteering to fill in at other stores that were short-staffed, even keeping one store open until normal closing during the major flooding that Columbia, South Carolina saw in 2015, which was located less than a quarter mile from the flooding river to allow customers the only option available on that road to seek supplies, managing, and closing/locking up, alone.
Quick Jobs Scholarship
January 2023
Full scholarship to attend training/certification classes at Midlands Technical College in my choice of career field that is currently in high demand in the SC job markets. Accelerated learning path taking 4 years of classes condensed down to 6 months.
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Verbal communication — Highly Proficient
January 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Security guard skills — Highly Proficient
January 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
Attention to detail — Highly Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Problem solving — Highly Proficient
April 2021
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Typing — Highly Proficient
January 2022
Transcribing text
Full results: Highly Proficient
Verbal communication — Highly Proficient
September 2022
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Typing — Highly Proficient
January 2022
Transcribing text
Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
August 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Cooking skills: Basic food preparation — Expert
August 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Expert
Retail customer service — Highly Proficient
December 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Technical support: Customer situations — Expert
December 2022
Responding to technical support situations with sensitivity Full results: Expert
Working with MS Word documents — Expert
December 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Expert
Filing & organization — Expert
December 2022
Arranging and managing information or materials using a set of rules Full results: Expert
Front desk agent (hotel) — Expert
December 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
American Bar Association
August 2022 to Present
Correctional Officers' Peace Foundation
January 2019 to August 2020
Girl Scouts of America
August 1990 to July 1992
Future Business Leaders of America
August 1999 to May 2001
Additional Information
• 1997-1998 - Served as part of White Knoll Middle School's Yearbook Staff
• 1997-1998 - WKMS Peer Mediator
• 1997 - Selected for Role in WKMS Dinner Theater
• 1998 - Selected for Role in WKMS End of Year Theactrical Production
• 2000-2001- Served as part of Lexington High School's Newspaper Staff
• 1997-2001 - Active Participant in theexington High School Marching Band earning Letterman's jacket all 4 years
• 2000-2001 - Squad Leader in LHS Marching Band
• 2001 - Selected to be part of LHS Jazz Band
• 2006-2007 (Hill AFB/Layton, Utah) Volunteer at Local Business in assisting with inventory weekly and organizing monthly Card Tournaments (Pokémon, Magic the Gathering, Yu-Gi-Oh, etc) for the local adult special needs groups
Employment Gaps
• 2001-2011 Spouse of Active Duty Military Personnel
• 2011-2013 Returned to USA and was going through divorce, was without personal transportation so job hunting had been limit due to circumstances
• Feb 2015-April 2015 Suffered broken shoulder due to moped accident and had been unable to work
• Oct 2022 to present Vehicle accident resulting in total loss prevented continued work with Shipt
• Has reliable transportation currently
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