Associate Producer Customer Service

TARA THEISEN

**** ******* **.• Huntsville, AL ***01 • 256-***-****

Qualifications Summary

Skilled and dedicated executive, communications specialist and customer service specialist with a broad range of experience in coordinating, planning and supporting daily operational functions as well as meeting and or exceeding goals set forth from leadership.

Proven track record of accurately completing research, writing, reporting, information management, and marketing-support activities within demanding time frames.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Proficient in Microsoft Office Suite (Word, Outlook, Excel, Power-Point) and other computer systems

Redstone Pawn

1/2018-/Current

Senior Store Administrator

Responsible for day to day administrative duties to maintain a steady work flow for employees as well as customers. In charge of all new employee on boarding, paperwork and compliance. Maintain all supplies, computer access and account access. Send daily reports to the ATF pertaining to daily gun sales and acquisitions. Perform traces requested by ATF agents as well as further background checks. Educate customers in a variety of areas including guns and laws, jewelry and appraisals as well as general merchandise. Work directly with the store owner and other managers to set forth sales goals and plans to achieve those goals. Meet and or exceed weekly and monthly personal sales goals and coach other team members to do the same. Responsible for online sales, ads and graphics. Always ready to help customers and team mates with dedication and enthusiasm. Have always been dependable, punctual and will to go above and beyond. Professional

experience

Verizon Wireless, Huntsville, Alabama

4/2010-10/2013

Senior Customer Service Representative

Work daily responding to a high volume of inbound customer calls, researching and resolving billing, service and equipment issues. Also provide information on the latest products and services as well as demonstrate a commitment to customer service by following up on calls to ensure superior results and customer experience. A certified problem-solver with an ability to listen and truly hear what's being said and what's needed to solve a customer's issue the first time to avoid a repeat call. Also meeting or exceeding expectations set forth to me by my supervisor, associate director and the company. Have been awarded numerous awards for selling, meeting and exceeding goals and for providing stelar customer service. Have also been a part of several different motivational organizations within the company that we both appointed by my superiors or voted on by my peers. Always ready to lend a helping hand to my customers and by team mates and be supportive through teamwork, dependability and enthusiasm. In The Nails, Huntsville, Alabama

6/2004-4/2010

Business Owner

Work face-to-face with clients 5-6 days a week while performing manicures, pedicures and nail product fill-ins. Develop long-standing relationships with clients. Maintain a strict, timely schedule as well as inventory and keeping up with the latest in product advancement and customer service.

Nextel, Huntsville, Alabama

5/2000-5/2001

Account Executive

Sold latest in the cellular business to large numbers and groups of buyers. Worked one- on-one with individuals or companies throughout the process of buying and servicing phones. Made cold calls, implemented business plans, set goals and introduced new technology to existing and new clients.

WAFF 48 News, Huntsville,Alabama

2/1997-6/2003

News Producer

Worked with news reporters, producers and management at WAFF to keep the station’s website updated following newscasts. Worked with the News Director and Executive Producer on editorial content, implemented creative ways to achieve the goal of good story telling. Developed, implemented, and executed daily phone beat checks to police firefighters, local hospitals, business leaders, and network affiliates across the country. Directed resources and staff during breaking news, created, developed, and set up stories for reporters. Set deadlines for reporters and field crews. Compiled and prioritized information on daily, weekly, and long range news events in coverage area. Wrote news stories and teases, making maximum use of video graphics and live shots to achieve superb story telling. Constructed and timed run-down to ensure that all components

(general news stories, live shots, graphics) were in place during newscasts. Coordinated with team to develop story ideas and offer innovative suggestions for story coverage. Edited videotape and booked guests for newscasts.

Selected Contributions:

Successfully maintained and played a key role in increasing ratings base by helping to design and implement strategic audience-retention projects. Planned and helped lead execution of aggressive story telling that has resulted in numerous Associated Press Awards in producing newscasts and delivering breaking news.

WAAY 31 News-Huntsville, Al

2/1995-2/1996

Associate Producer/Reporter

Associate Producer: Assisted television news producers with writing news stories and teases. Edited video tape. Presented live updates from the newsroom. Producer: Wrote news stories and teases, making maximum use of video graphics and live shots to achieve superb story telling. Constructed and timed run-down to ensure that all components (general news stories, live shots, graphics) were in place during newscasts. Coordinated with team to develop story ideas and offer innovative suggestions for story coverage.

Bachelor of Science Degree, Communications, 1994 • Middle Tennessee State University Associate of Arts Degree, 1992 • Martin Methodist College Education & Credentials

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