Care Coordinator Manager

Yocelin Munoz

**** ******** *** *** ******* CA 323-***-****

*********@*****.***

Objective

Securing a Full-time employment position with a thriving patient-centered health care company where I can apply my education and experience to enhance the patient experience and improve organizational performance. Experience

Aya Healthcare Travel specialist

09-2021 to 12-21

● Assist management with initial onboarding and help sustain support for nurses on assignment

● Educate new travel nurses on the processes they will follow and manage expectations for each assignment

● Build and maintain unique relationships with our contracted nurses

● Act as a liaison between nurses and all internal departments

● Proactively identify challenges the nurse might encounter and cheerfully assist with rectifying them

● Create the best possible experience for our contracted nurses by contributing new ideas and processes to improve the department.

Cedars-Sinai Patient Care coordinator

02- 2019- to 06-04-2021

● Review credentialing files and work with healthcare providers to obtain missing, incomplete and expiring items

● Establish and maintain long-term working relationships with healthcare providers to ensure customer satisfaction and retention

● Maintain consistent contact with healthcare providers to ensure that expectations are clear and requirements are completed in a timely manner

● Utilize advanced problem solving skills to resolve issues and conflicts that may arise. Adventist Health Glendale ER

09 2016-to 04-01-2019

● Completes accurate and timely payor enrollments applications and coordinates workflow for applications in the queue.

● Maintains the Provider Enrollment database and external databases.

● Secures documents for primary source verification.

● Assures revalidation of providers with various payors in a timely manner.

● Interacts with representatives from health plans.

● Acts as a subject matter expert and internal consultant to various functions within HHC concerning provider enrollment.

Yocelin Munoz

*********@*****.***

● Collaborates with the payor contracting function to learn payor requirements and incorporate them into the enrollment process.

● Provides guidance to providers on their enrollment, and on CAQH database updates Education

Pasadena City College

Associates in science, Major Nursing

General Education to transfer to a four year University Qualification Summary

Ability to organize, prioritize and work under extreme work pressure, heavy workload and deadlines. I am also skilled with strong verbal and personal communication skills, and I am fluent in English and Spanish. References

Adventist Health Glendale/ENT Surgical

Edson Rodriguez- Manager 213-***-****

Renato Razonable- Manager 949-***-****

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