ANA ROJAS

**** *. ****** ****** # *, Glendale Ca 91206 747-***-**** aduxf8@r.postjobfree.com

OBJECTIVE: Seeking a position with a stable company where my experience will help to increase productivity

EXPERIENCE: Johnson n Johnson - Los Angeles, Ca (Jan. 2022 – Dec. 2022)

Customer Service Rep II

Managed calls to assist with product questions, comments, or complaints while following the required company guidelines

Corresponded with Supply Chain Planning on available inventory for customer and sales representatives’ needs.

Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate Department.

Received and/or placed non-routine telephone calls that required deviation from standard procedures.

Provided backup relief coverage for the customer service team, and front desk receptionist

Performed other essential tasks as assigned by leadership

Entity Academy - Los Angeles, Ca (Jan. 2019 – Dec. 2021) Lead Enrollment Representative - Sales

Daily managed 150 outbound calls, and 30 inbound lead calls with 10 video conference appointments set.

Conducted interviews with prospective students to further discuss the details of the program curriculum, financial aid options, and job placement assistance.

Entered all prospect’s admissions collected data in the salesforce program

Attended weekly company sales meetings to improve customer service, data entry, and sales skills.

Performed other essential tasks as assigned by leadership promptly

Inter Coast Colleges - Burbank, & Carson Ca Campus (Oct. 2008 – Apr. 2014)

Lead Enrollment Admissions Counselor & Sales & Career Services Recruiter

Professionally represented Inter-Coast colleges to prospective students from the Burbank and Carson campus

Arranged and conducted individual interviews with prospects for enrollment consideration

Assisted prospective students with necessary enrollment forms for the Alcohol and Drug Counseling program.

Provided excellent customer service to students

Worked closely with other departments to promptly complete the enrollment process

Managed & conducted all Graduations, Student Events, Career Fairs, and Monthly Sales Meetings

Conducted in-house career development workshops that consisted of self-assessment, resume writing and interviewing skills.

Attended marketing events and career fairs to develop strong relationships with potential employers

Filled in as Campus Director when necessary

EDUCATION/ SKILLS California State Board of Education- Los Angeles, Ca (Sept. 1992 – Jun. 1995)

GED

Fluent in English & Spanish, Proficient in Microsoft Office (Word, Excel, Outlook), Quick-Books, PowerPoint, Salesforce, Zoom meetings, Microsoft Teams, SAP, Data Entry, Transcriptionist & Internet Savvy, Call Center Experience, Type: 40 WPM, Sales License, Some Psychology courses taken

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